Why Companies Need to be More Customer-Centric with Howard Tiersky, CEO of FROM

Retain: The Customer Retention Podcast

Lauren is joined by Howard Tiersky, CEO of FROM, the Digital Transformation Agency. Howard loves to help some of the world's largest brands navigate digital transformation; to re-invent their customer journeys and earn the love of today's ‘Digital Customers’. Howard speaks regularly on customer experience at conferences, and has recently released the Wall Street Journal best-selling book, Winning Digital Customers: The Antidote to Irrelevance.
In the episode, Lauren and Howard discuss why customer behavior drives the majority of revenue and growth for a company, why many of the most valuable companies are known for providing a great customer experience, and the love formula.
To find out how you can turn visitors and occasional buyers into loyal, life-time customers, head to Gameball.

Retain: The Customer Retention Podcast is handcrafted by our friends over at: fame.so
Previous guests include: Dave Kerpen, Shep Hyken, Adrian Swinscoe, Terry Earthwind Nichols, Brittany Hodak, John Sime, Howard Tiersky, Bruce Temkin, Matthew Holman, Nicolas Babin and Jem Bourouh.
Check out the three most downloaded episodes:

• Creating Loyal Customers with Shep Hyken
• The Secret to Subscriptions with Matthew Holman
• Leveraging Technology in Marketing with John Sime, Senior Product Marketing Manager at Shopify

If you are interested in being a guest on Retain: The Customer Retention Podcast, please complete this form: fame.so/gmb-guest