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95 - How This Entrepreneur Built a $1.2M/Month Outsourcing Empire with Nathan Yap
Manage episode 454958860 series 3591759
Nikolas Hulewsky द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Nikolas Hulewsky या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
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Join me, Nik (https://x.com/CoFoundersNik), as I sit down with Nathan Yap (https://x.com/nathanyap), founder of Support Zebra, to dive into his journey of building a $1.2M MRR business with over 1,000 employees. We talk about scaling an outsourcing company, surviving the 2008 financial crisis, niching down to SaaS and e-commerce, and navigating growth through trust and culture. Nathan shares how he leveraged family connections and international resources to create an innovative customer service solution.
Questions this Episode Answers:
- Is outsourcing a viable business model?
- What are the challenges of starting and running an outsourcing company?
- What are the key factors to consider when choosing an outsourcing destination?
- How can businesses effectively manage a remote workforce?
- How is AI impacting the future of outsourcing?
Enjoy the conversation!
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This week we covered:
00:00 Navigating Growth During COVID-19
02:52 Understanding Support Zebra's Business Model
06:10 The Evolution of Support Zebra
08:57 Challenges and Lessons from Early Ventures
11:50 Transitioning to a Focused Niche
15:13 The Impact of COVID-19 on Operations
18:09 Building a Strong Company Culture
20:54 Current Challenges and Future Outlook
158 एपिसोडस
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