S1 E7 — AIM Panel — How centralization is being reinvented/democratized by proptech for small + large firms

Multifamily Unpacked

Rebroadcast from AIM 2023. Thank you to our friends at the Apartment Innovation and Marketing Conference for allowing us to share this conversation about centralization, and how leading operators are changing the status-quo multifamily operating model.

Centralizing isn’t just for REITs or the biggest players any longer, it’s an opportunity for everyone to lower costs and improve customer service.

• How can a firm triple its portfolio while adding no more maintenance coordinators?
• What advances are being made for Centralized Leasing (CLO) and Centralized Maintenance (CMO) operations including AI and cross-department information sharing?
• Large firms were leaders in centralization, but where are they focused now?
• How do mid-to-smaller firms use proptech to enjoy some of those same benefits?
• On the flip side of the promise of proptech, residents/customers are wary of “personless” services, so how do firms integrate proptech efficiencies without diminishing trust?
• Can property managers benefit from the centralization the same way owner-operators have?

Panelists

Stephanie Versin

SVP, Head of Marketing and Leasing at Veritas Investments

Heather Wallace

Managing Director at Bozzuto

Tyler Christiansen

CEO at Funnel

Sunny Juneja

CEO at Canopy Analytics

https://www.aimconf.com/agenda-2023

To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too.