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How Hitachi Vantara Built Custom Service Management Tools With Caspio
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Paul Quirk, VP of Customer Success at Caspio, Paul Quirk, and VP of Customer Success at Caspio द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Paul Quirk, VP of Customer Success at Caspio, Paul Quirk, and VP of Customer Success at Caspio या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
In this episode of “Low Code/High Impact,” Glen Lomond, strategist for the global partner organization at Hitachi, Ltd., shares insights on developing "as a service" practices for partners worldwide. He highlights Hitachi’s focus on data management, hybrid cloud, IoT and AI, as well as their strategic shift towards mid-market solutions.
Glen discusses Hitachi's two-year journey as a Caspio customer, transitioning from Excel spreadsheets to web apps. He details the development of internal tools for the sales team's pre-sales process, partner management and service management. These tools feature a central location with role-based control and approval processes, including a rate card calculator, significantly enhancing efficiency and collaboration across Hitachi’s operations in 160 countries.
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