Who's Responsible for BPO Contact Center Privacy & Cybersecurity?

Data Security and Privacy with the Privacy Professor

VoiceAmerica and Rebecca Herold द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री VoiceAmerica and Rebecca Herold या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।

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Rebecca discusses the importance of call/contact center and customer service privacy and cybersecurity practices with privacy law and business process outsourcing (BPO) expert, Jon Bello. Often the contact center, or customer service group, is the only barrier between a caller and the personal information and access to the account of a particular individual. BPO staff are common targets of social-engineering to get into others’ accounts and to locate where others are located. Mr. Bello discusses BPO contact center privacy and cybersecurity risks, and actions BPOs take to mitigate those risks. Many real-life situations and examples are discussed. Jon Bello also discusses the results of a poll he did about whether or not the use of AI to monitor work from home environments was okay. The results were interesting, and somewhat surprising! What types of monitoring occur within call centers? That is also discussed. See more about Mr. Jon Bello in the bio posted on this VoiceAmerica show site. #Cybersecurity #RiskManagement #RiskManagement #Privacy #BPO #CallCenter #OutsourcingSecurity #JonBello

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#Tech #VoiceAmerica #Rebecca Herold