The Service or Hospitality Podcast
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Manage series 3588967
Scott Fasano and April Burns, Scott Fasano, and April Burns द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Scott Fasano and April Burns, Scott Fasano, and April Burns या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
Welcome to "The Service or Hospitality Podcast," where hosts Scott Fasano and April Burns dive deep into the heart of the professional vacation rental industry. Join us as we explore the essential difference between service and hospitality, and why it's critical to see and recognize people, not just as customers, but as valued guests. In each episode, we bring you engaging and insightful conversations with industry thought leaders who share their unique perspectives and experiences. Our goal is to uncover the nuggets of wisdom that can only be found through authentic, heart-led discussions. Scott, the country boy with a love for disco, and April, the spirited lover of music and all things fun, bring their passion and expertise to the table, ensuring each episode is filled with valuable takeaways and entertaining moments. From discussing the importance of having properties ready on time to the deeper connections you can make with your team, we cover it all. We are also excited to spotlight the upcoming DARM conference, where hospitality professionals gather to share best practices and innovative ideas. Tune in for exclusive previews, interviews, and insights leading up to and from the conference, making sure you don't miss a beat. Whether you're a seasoned professional or new to the industry, "The Service or Hospitality Podcast" is your go-to source for understanding and implementing the principles of genuine hospitality. Tune in to learn, grow, and be inspired to elevate your standards and create memorable experiences for your guests, owners and teams.
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7 एपिसोडस