Veterinary Viewfinder podcast

#Fitness #Entrepreneur #Animals and Pets #Business #Medicine #Dr. Ernie Ward & Beckie Mossor, RVT #Beckie Mossor #Dr Ernie Ward #Rvt

22:42

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

Veterinary Viewfinder Podcast

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Weekly podcast dedicated to "tackling the toughest topics in veterinary medicine." Hosted by veterinarian Dr. Ernie Ward and registered veterinary technician Beckie Mossor. Candid, irreverent, provocative, educational, and occasionally funny conversations about issues that impact the veterinary profession. Non-stop since 2016.

432 एपिसोडस

Veterinary Viewfinder Podcast

updated 4 days ago

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432 एपिसोडस

#Fitness #Entrepreneur #Animals and Pets #Business #Medicine #Dr. Ernie Ward & Beckie Mossor, RVT #Beckie Mossor #Dr Ernie Ward #Rvt

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Veterinary Viewfinder Podcast

1
Decoding Toxic Leadership in Vet Clinics: Is Your Boss the Problem? 30:28

4 days ago30:28

30:28

In another thought-provoking episode of The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, explore the complex topic of toxic leadership in veterinary practices. The duo delves into what truly constitutes a toxic boss versus a demanding or challenging manager, examining behaviors that range from a lack of self-awareness and inconsistent treatment to micromanagement and emotional abuse. The conversation unpacks how these negative traits can slowly erode team morale, lower job satisfaction, and ultimately impact patient care and client service. Listeners gain valuable insights on identifying red flags and understanding the subtle signs of a toxic workplace before the situation worsens. This episode also discusses practical approaches to address unhealthy dynamics, encouraging open communication and proactive measures to foster a supportive work environment. If you’re a veterinarian, vet tech, practice manager, or any support staff member concerned about workplace culture, this discussion offers essential strategies for self-advocacy and team improvement. 🔊 Listen now and share with your colleagues to promote a healthier work culture in veterinary medicine! #veterinary #veterinarytechnician #vettech #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast #vetmed…

Veterinary Viewfinder Podcast

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Let’s Talk about Veterinary CE: Are Influencers Diluting Quality? 31:03

11 days ago31:03

31:03

In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, discuss how required continuing education (CE) content is selected for veterinary professionals. They delve into the changing landscape of vet conferences, where traditional academic excellence intersects with the modern impact of social media -- and dancing vets. The hosts investigate how influencer culture is transforming the selection of speakers and content, prompting crucial discussions about quality versus popularity. They address innovative CE formats, such as panel discussions, hands-on workshops, and even the possibilities of virtual reality, while warning against diminishing the educational rigor demanded by licensing boards. Whether you’re a veterinarian, credentialed veterinary technician, or practice manager, this episode provides valuable insights into what truly matters in CE and how you, as an attendee, can help shape future conference offerings. Tune in to discover how to advocate for high-quality education in a world influenced by social media trends and share your thoughts to help mold the future of veterinary learning, with perhaps less dancing.…

Veterinary Viewfinder Podcast

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Mentorship in Vet Med: How MentorVet is Transforming Careers 32:59

18 days ago32:59

32:59

In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mosser, RVT, MPA, dive into the transformative world of veterinary mentorship with the inspiring founder of MentorVet, Dr. Addie Reinhard and Director of Learning and Development, Mariel Hendricks, RVTg. MentorVet is tackling the profession’s toughest challenges—burnout, isolation, and career uncertainty—by providing evidence-based mentorship programs tailored for veterinarians, technicians, and other veterinary professionals. Learn how MentorVet’s innovative peer support groups, mentorship matching, and mental health resources are making a tangible impact on well-being and career longevity. Whether you're an early-career vet, a seasoned practice manager, or a technician seeking guidance, this conversation will offer practical insights into navigating career stressors and thriving in veterinary medicine. With scholarships, accessible programs, and a passionate community, MentorVet is redefining support in the veterinary field. Tune in to discover how mentorship can reignite your passion and strengthen your veterinary team. 🔊 Listen now and share with your colleagues to spread the power of mentorship!…

Veterinary Viewfinder Podcast

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Mental Health in Vet Med: Accommodations Young Veterinary Professionals Need to Know 29:18

25 days ago29:18

29:18

Dive into this week’s episode of “The Veterinary Viewfinder” with hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, as they tackle a pressing topic for young veterinary professionals: mental health accommodations in practice. In this episode, the duo explores how the Americans with Disabilities Act (ADA) applies to veterinary settings, offering practical insights for navigating stress and anxiety on the job. Dr. Ward shares a real-world example of a young vet struggling with “difficult clients,” sparking a discussion on what “reasonable accommodations” look like—think flexible schedules or quiet decompression spaces. Meanwhile, Beckie opens up about her husband’s PTSD accommodation—an hour-late start that balances his needs with workplace demands—showing how creative solutions can work in high-pressure environments. Together, they emphasize empathy, clear job descriptions, and proactive mental health support, urging young vets to advocate for themselves. Whether you’re a new associate or a vet tech facing burnout, this episode delivers actionable advice and a fresh perspective on thriving in vet med. Tune in to feel empowered, understood, and ready to shape a healthier workplace—because everyone’s mental health matters! #mentalhealth #burnout #selfcare #wellness #veterinary #veterinarytechnician #vettech #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast #vetmed…

Veterinary Viewfinder Podcast

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Clinic Changes & Client Communication: Are You Sharing Enough? 27:35

5 weeks ago27:35

27:35

How Much Should Veterinary Teams Disclose to Clients? In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mosser, RVT, tackle an often-overlooked but crucial topic: veterinary transparency. As clinics update treatment protocols, switch vaccine brands, or adjust pricing, the question arises—what do we need to disclose to clients, and when? The hosts explore the fine line between essential client communication and overwhelming details. Should clients be notified of a switch in vaccine manufacturers? What about pricing changes? And how do these transparency issues impact client trust and compliance? Drawing parallels to human medicine's informed consent standards, Dr. Ward and Beckie discuss best practices for ensuring clients feel informed without creating unnecessary concerns. If you're a veterinarian, technician, or practice manager looking to improve client communication while maintaining efficiency, this episode is packed with actionable insights. Tune in to discover how your clinic can navigate these tough conversations with clarity and confidence! #veterinary #veterinarytechnician #vettech #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast #vetmed…

Veterinary Viewfinder Podcast

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Beyond the Job Description: When Extra Tasks Deserve a Raise in Veterinary Medicine 23:40

6 weeks ago23:40

23:40

Veterinary professionals are often asked to take on extra responsibilities outside their original job descriptions. But when do these additional tasks justify a raise, a title change, or more recognition? In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, take a deep dive into this complex and sometimes controversial issue. They discuss real-world scenarios where veterinary staff are expected to assemble furniture, manage inventory, or handle client callbacks—duties that may not align with their clinical roles. Should these added tasks be considered part of the job, or do they warrant compensation adjustments? The hosts explore how veterinary teams can advocate for fair pay, navigate difficult conversations with management, and ensure their contributions are recognized. This insightful discussion is a must-listen for veterinarians, vet techs, practice managers, and anyone working in a veterinary practice looking to create a fair and motivated workplace. Tune in now and share this episode with your colleagues—because every veterinary professional deserves to be valued! #veterinary #veterinarytechnician #vettech #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast #vetmed…

Veterinary Viewfinder Podcast

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Saving Pets in Crisis: How Besty BnB Helps Families in Crisis 35:58

7 weeks ago35:58

35:58

In this powerful episode of The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, sit down with Matt Krentz and Andy Bond, the co-founders of BestyBnB.com, a groundbreaking platform designed to protect pets when their owners face crises such as domestic violence, illness, or homelessness. The discussion reveals shocking statistics—50% of people in crisis refuse lifesaving services because they can't bring their pets, and 70% of pets left behind suffer abuse or worse. Matt and Andy share how their innovative technology connects social service agencies with foster homes, ensuring pets stay safe and are reunited with their owners. Listeners will hear touching stories, including how six therapy turtles were fostered from domestic violence and how Besty BnB has provided 6,000 safe nights for pets in just a few months. The episode also explores how veterinary professionals and pet lovers can get involved in expanding this critical service nationwide. Tune in to learn how technology and compassion are transforming pet welfare and how you can make a difference in your community!…

Veterinary Viewfinder Podcast

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The Goldilocks Zone of Veterinary Diagnostic Testing: Balancing ChatGPT, Client Expectations, and Veterinary Expertise 30:36

8 weeks ago30:36

30:36

In this episode of "The Veterinary Viewfinder," hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, tackle the growing influence of AI tools like ChatGPT on veterinary diagnostics. With clients increasingly turning to AI for pet health advice, veterinarians are facing new challenges: handling clients who arrive with a list of recommended tests from ChatGPT and striking the right balance between over-testing and under-testing. The discussion highlights the importance of clear communication, trust-building, and the need for veterinarians to confidently guide clients through the diagnostic process. The hosts explore the parallels between human and veterinary medicine, citing studies on the overuse of diagnostic tests in healthcare and the financial pressures clients face. They emphasize the value of a thorough physical exam and the dangers of relying too heavily on technology, whether AI recommendations or a veterinarian's dependence on excessive testing. Dr. Ward and Beckie also discuss the potential for ChatGPT/AI to create conflict in the exam room, as clients may demand specific tests without understanding the whole clinical picture. The episode concludes with practical advice for veterinarians: leverage AI for client education while prioritizing interpersonal communication and trust. By finding the "Goldilocks zone" of testing—neither too much nor too little—veterinarians can provide the best care while maintaining client confidence in an era of rapidly evolving technology.…

Veterinary Viewfinder Podcast

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Virtual Veterinary Professionalism: Dressing for Success in Telemedicine 32:38

9 weeks ago32:38

32:38

In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and registered veterinary technician Beckie Mosser, MPA, RVT, tackle a hotly debated topic in veterinary medicine: professional appearance. While dress codes in the clinic have long sparked discussion, what about virtual or telemedicine visits? How should veterinary professionals present themselves in an online setting, and how does appearance tie into career growth, raises, and promotions? Dr. Ward reflects on the controversy surrounding professional appearance standards—dating back to the 90s when he first advocated for structured dress codes. Beckie highlights the tension between self-expression and clinic expectations, particularly among veterinary technicians and support staff, emphasizing the importance of aligning personal and professional branding. They discuss the evolving landscape of veterinary professionalism, from tattoos and piercings to lab coats and scrubs, and how these factors influence client trust and workplace dynamics. Whether you're navigating telehealth, preparing for an interview, or considering how your style impacts your career, this episode provides practical insights on balancing individuality with professional expectations. Tune in for a thoughtful conversation on presenting your best self while maintaining authenticity in veterinary medicine!…

Veterinary Viewfinder Podcast

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Life After Veterinary Medicine: Dr. Rick LeCouteur's Inspiring Journey from Neurosurgery to Storytelling 41:39

10 weeks ago41:39

41:39

On this week's episode of The Veterinary Viewfinder, co-hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, welcome the remarkable Dr. Rick LeCouteur, a trailblazing veterinarian who has redefined what it means to make an impact after a successful veterinary career. Originally from Australia, Dr. LeCouteur's journey spans continents and careers, from being a renowned veterinary neurosurgeon and neurologist to leading major veterinary conferences like NAVC (now VMX). Now, he's forging a new path as a conservation advocate and children's book author. Listeners will hear Dr. LeCouteur share his inspiring story of reinvention, starting with his childhood in Australia, his career milestones in Canada, Colorado, and California, and the pivotal moments that led him to a fulfilling post-veterinary life. Whether you're a veterinary professional pondering your next chapter or seeking motivation to explore new passions, this episode offers invaluable insights into how one can leverage a veterinary background to leave a lasting global legacy. Join Ernie and Beckie for this heartwarming and thought-provoking conversation that proves life after veterinary medicine can be just as impactful—if not more—than life in practice. Don't miss this inspiring journey! Learn more about Dr. LeCouteur at his website: https://www.ricklecouteur.com/ #VMX #vmx2025 #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast…

Veterinary Viewfinder Podcast

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Behind the Scenes of VMX: CEO Gene O'Neill on Transforming Veterinary Education 29:59

11 weeks ago29:59

29:59

This week on the Veterinary Viewfinder, co-hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, welcome Gene O'Neill, CEO of the North American Veterinary Community (NAVC) and VMX, the world's largest veterinary continuing education conference. Gene shares insights into the incredible efforts behind organizing VMX and what attendees can expect this year. With over 30,000 veterinary professionals converging in Orlando, attendees can choose from more than 1,300 hours of CE and explore the expansive 160,000-square-foot expo floor, which features 735 exhibitors unveiling cutting-edge products and services. This year's theme, "Festival of the HeARTS," celebrates the fusion of science and creativity in veterinary medicine, promising inspiring visuals, interactive booths, and unique experiences. Gene also reflects on VMX's history, including its 40th-anniversary milestone, and discusses how NAVC continues to innovate and give back to the profession. Whether you're a seasoned VMX attendee or are considering your first visit, this episode provides a behind-the-scenes look at the passion and dedication it takes to deliver this must-attend event. Tune in to learn how VMX continues to shape the future of veterinary education and community! Read about NAVC Gives and The Veterinary Industry Giving Tree: https://bit.ly/4g9RLvc #VMX #vmx2025 #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast…

Veterinary Viewfinder Podcast

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New Year, New Challenges: Staying Positive in Tumultuous Times 29:24

12 weeks ago29:24

29:24

In this week’s episode of The Veterinary Viewfinder, Dr. Ernie Ward and registered veterinary technician Beckie Mosser, MPA, RVT, discuss the challenges of starting a new year amid personal, professional, and global upheaval. From political controversies to natural disasters, the duo discusses how these events affect the veterinary community and share strategies to maintain positivity and mental well-being during trying times. Reflecting on past discussions from January 2016 and 2020, Ernie and Beckie revisit the importance of resilience and self-care, emphasizing the need to recognize hardships, both for ourselves and those around us. They explore actionable ways to foster a supportive environment, embrace reflection, and engage meaningfully with others to navigate adversity. This episode is a reminder that it’s okay to pause, take stock of your emotional well-being, and connect with those who might also be struggling. Tune in to hear how intentional conversations and small acts of kindness can inspire hope and fortify your resolve to face whatever challenges 2025 may bring. Don’t miss this engaging and uplifting conversation that keeps you grounded and focused. #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast…

Veterinary Viewfinder Podcast

1
Sick Days, PTO, and New Rules: How to Implement Veterinary Staff Policies the Right Way 29:54

13 weeks ago29:54

29:54

It’s the time of year when veterinary clinics revisit their staff policies, but how do you implement them without creating chaos or resentment? In this week’s episode of “The Veterinary Viewfinder,” Dr. Ernie Ward and Beckie Mosser, MPA, RVT, dive into the challenges of rolling out new rules, such as sick leave policies, PTO usage, and vacation time, in a way that ensures fairness and team cohesion. The co-hosts explore common pitfalls in policy implementation, such as reactionary rule-making after isolated incidents such as “sick-outs” and chronic absenteeism, and explain why sudden, poorly communicated policy changes can erode trust. They also discuss the importance of balancing structure with empathy and emphasize collaborative approaches to decision-making that involve the entire team. The episode also unpacks why policies requiring sick employees to provide doctor’s notes can send a harmful message of distrust and why flexible, inclusive guidelines create a healthier workplace culture. Dr. Ward and Beckie share real-world stories of successful—and unsuccessful—policy rollouts, offering actionable tips to help veterinary managers make thoughtful, equitable decisions. If you’re a practice owner, manager, or team member, tune in to learn how to create policies that support your team while keeping your clinic running smoothly. Let’s make 2024 the year of fair, effective policies in veterinary medicine! #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast…

Veterinary Viewfinder Podcast

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From VPAs to AI to New Drugs: Veterinary Topics We’ll Be Talking About in 2025 23:58

14 weeks ago23:58

23:58

As "The Veterinary Viewfinder" podcast enters its ninth year, co-hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, reflect on what's ahead for veterinary medicine in 2025. In this special year-end episode, they highlight emerging trends and topics poised to shape the profession. The duo discusses the groundbreaking passage of Colorado's Proposition 129, introducing mid-level veterinary practitioners known as Veterinary Professional Associates (Veterinary PAs) and its implications nationwide. They also explore the expanding role of artificial intelligence in diagnostics, exam conversation transcription, client communications, and patient monitoring, emphasizing its potential to enhance—not replace—veterinary professionals. Other key topics include emerging controversies over monoclonal antibody therapeutics and new monoclonal antibody drugs entering the dermatology and pain management markets, advancements in wearable pet technology, and the evolving landscape of veterinary continuing education. The hosts address how shifts in conference attendance and online CE access are transforming professional development. Tune in for a concise, engaging look at the issues that will dominate veterinary conversations in 2025. Whether you're curious about AI, new legislative movements, or the future of veterinary pharmaceuticals and educational conferences, this episode is packed with insights to help you stay ahead in your practice. If you enjoy our podcast, please leave us a 5-star review on Apple Podcasts or your preferred platform. Your support helps us connect with more veterinary colleagues. We'd love to hear your thoughts on this topic! #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast…

Veterinary Viewfinder Podcast

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Twas the Night Before Vetmas: Our Annual Lighthearted Ode to the Veterinary Profession 4:19

15 weeks ago4:19