सर्वश्रेष्ठ Cavell पॉडकास्टस (2024)

1
Solving Operator Challenges with PingCo 18:43

1M ago18:43

18:43

Patrick is joined by the team from PingCo to preview their participation at Cavell Enable which takes place in London on 3rd of December. The podcast explores key challenges that operators are facing when they join programs, such as Operator Connect. Patrick and the PingCo team discuss how operators can maximise commercials, leverage true customer …

1
Dstny comes to America 17:18

2M ago17:18

17:18

Join Cavell's Finbarr Begley and Lee Hamilton from Dstny as they talk about what is new at the company. They discuss the recent Cavell North America Summit, Dstny's increased focus on the American market, and what operating in Europe has taught them that will prepare them for their US expansion.

1
Creating WOW Moments: Impacting Teams and Communities (Tyler Gillum) - A Doubleheader Episode 43:33

2M ago43:33

43:33

Tyler Gillum, Head Coach of the team Savannah Bananas, shares stories that shaped his character, emphasizing the profound impact individuals can have on one another. Join us on this exciting double-header episode of the Dugout CEO! TOPICS FROM THIS EPISODE: Leadership and Vision at the Savannah Bananas: Discussion about the importance of leadership…

1
Healing from Trauma: Sharing Your Story and Finding Strength (Todd Blyleven) - A Doubleheader Episode 45:32

3M ago45:32

45:32

In this heartfelt episode, we sit down with the inspirational Todd Blyleven, who shares profound insights on the importance of cherishing life, confronting trauma, and leveraging one's gifts and story to make a meaningful impact. Join us on this exciting doubleheader episode of the Dugout CEO! TOPICS FROM THIS EPISODE: Trauma and Recovery: Todd Bly…

1
A Winning Team: Strengthening Your Marriage and Bond with Your Children (Luke Sawyer) - A Doubleheader Episode 38:08

3M ago38:08

38:08

In this powerful episode, we are joined by Luke Sawyer, Director of Baseball Chapel, helping ballplayers experience abundant life. With Luke, we tackle the profound subjects of shame, vulnerability, and leadership. Together, we explore the transformative effects of transparency and intentional leadership in business and personal life. Join us on th…

1
Powering Success: The Energy and Positivity Formula That Will Help You Win in Life & Work (Larry Long Jr.) - A Doubleheader Episode 36:58

4M ago36:58

36:58

Today with Larry Long Jr., we explore critical aspects of personal development, self-awareness, and brand management. Larry shares invaluable insights on seeking feedback, nurturing your personal brand, and radiating positivity. Join us on this exciting double-hitter episode of the Dugout CEO! TOPICS FROM THIS EPISODE: Larry Long Jr.'s Baseball Jou…

1
Unleashing Your Unlimited Potential (Tom Roy) - A Doubleheader Episode 33:06

4M ago33:06

33:06

On today’s double hitter episode, we are joined by Tom Roy, the former President and Founder of UPI, Former Chaplain of the Chicago White Sox, and Founder of the Shepherd Coach Network. In this conversation, Tom shared his wisdom on reaching one's fullest potential, leading with purpose, and prioritizing people over the program. Join us in this exc…

1
Creating a Better Customer Experience (Mike Nutter) - A Doubleheader Episode 31:15

5M ago31:15

31:15

Today, we are joined by Mike Nutter, President Fort Wayne TinCaps baseball team, 2022 minor league executive of the year that was named by Major league baseball, and a 32-year veteran of minor league baseball. We explore key principles that can transform your team into customer experience champions. We discussed the importance of attention to detai…

1
Has Artificial Intelligence created the Next Gen PBX? 21:43

5M ago21:43

21:43

In this episode, Patrick is joined by Steve Forcum from SIPPIO. Patrick and Steve explore the evolution of PBX systems. With collaboration centric telephony and generative AI PBX systems can now do so much more than their legacy counterparts. Steve takes Patrick through some of the PBX's evolution and provides some examples of how next gen PBX solu…

1
Transformative Leadership (Mike Linch) - A Doubleheader Episode 37:27

5M ago37:27

37:27

On today’s Double Hitter episode of The Dugout CEO, we are joined by Mike Linch, the Senior Pastor of NorthStar Church and the Host of the Linch with a Leader Podcast. In this episode, we delve into the topic of honest feedback and self-love in leadership. Our guest, Mike Linch, shares valuable insights on the importance of surrounding yourself wit…

1
Live a Life By Design (Justin Roethlingshoefer) - A Doubleheader Episode 35:18

6M ago35:18

35:18

In this special episode, we have the privilege of hosting Justin Roethlingshoefer, Founder of Own It, consultant of five MLB teams, working with MLB MVPs and All-Stars, and helping them Live a Life by Design. Learn how his message of consistency and intentionality has inspired baseball players he works with, like Bryce Harper. You will learn to bre…

1
Will automation cost jobs in the contact centre? 22:19

6M ago22:19

22:19

Will automation cause the number of contact centre agents to go up or down? In this episode, Patrick and Finbarr tackle the toughest issue with the current rate of change in the contact centre. They lay out some convincing arguments both ways, so this is an episode not to be missed. Explore more of our contact centre insights here: https://www.cave…

1
Developing an All-Star Mindset (Shea Hillenbrand) - A Doubleheader Episode 40:22

6M ago40:22

40:22

On this episode of The Dugout CEO, we have Shea Hillenbrand, a 2-Time MLB All-Star with an Emmy® Award Winning Story. Shea's experiences and insights both on and off the field provide valuable lessons for personal growth and achieving greatness. During our conversation, Shea Hillenbrand shared key elements for personal growth and success. Slowing d…

1
Balancing Act: Navigating Productivity - Efficiency vs. Effectiveness (Nick Sonnenberg) 23:17

7M ago23:17

23:17

Learn the distinction between efficiency and effectiveness and how to implement a robust communication system for your organization from our guest, the founder and CEO of Leverage, Nick Sonnenberg. Join us on this exciting new episode of the Dugout CEO! TOPICS FROM THIS EPISODE: Efficiency and Effectiveness: Nick emphasizes the distinction between …

1
From Player to Coach: How Passion and Purpose Shaped a Career in Baseball (John Madden) 30:12

7M ago30:12

30:12

UGoProBaseball Owner John Madden discusses the challenges young athletes face due to social media pressure and highlights strategies for promoting a positive and supportive environment. Join us on this exciting new episode of the Dugout CEO! TOPICS FROM THIS EPISODE: Impact of Travel Baseball: The discussion highlighted concerns about the increasin…

1
Expanding through M&A: A discussion with CloudClevr 14:35

7M ago14:35

14:35

In this week's podcast our Executive Director, Matt Townend, sat down with CloudClevr 's Group CEO, Steve Harris, to discuss his approach to company expansion through M&A.द्वारा Cavell

1
Cavell chats Channel with Nuvias UC 27:36

8M ago27:36

27:36

Join Finbarr on our latest episode as he sits down with Joel Chimoindes, CEO of Nuvias UC to talk about the changing nature of the UC channel. The discussion covers a lot of topics including AI, growing complexity of UC solutions, and the need to adjust to rapid rates of change.द्वारा Cavell

1
The All-Star Break of Business: Balancing Work, Rest, and Strategic Planning (Jamey Gordon) 35:05

8M ago35:05

35:05

We are honored to have Jamey Gordon as our guest in today's episode. We delve into the phrase "Doing the right thing... no matter what" and draw parallels between baseball and business. We discussed the importance of surrounding yourself with a supportive community, treating your business like the baseball season, and creating alignment for a more …

1
Consumer Expectations Don't Match Industry Capabilities 21:39

8M ago21:39

21:39

Join Finbarr and Patrick as they talk through Cavell's latest Consumer Research (Available for free now), where we look at what consumer's think of the current state of CX, and discuss how that matches the current capabilities of the CX industry.द्वारा Cavell Group

1
Wisdom-Driven Entrepreneurship: Navigating the Path of Smart Decision Making (Thomas Lutz) 44:42

8M ago44:42

44:42

In this episode, we are joined by a special guest, Thomas Lutz, Chair at Covene and Author of the book "Equipping Christians for Kingdom Purpose in Their Work." Together, we delve into the importance of seeking wisdom and making smart decisions as an entrepreneur. Successful business owners often face critical choices and the need for a trusted sup…

1
Investment Opportunities in CX - What to Expect at Cavell Invest 2024 20:16

8M ago20:16

20:16

In our latest episode, Finbarr is joined by Cavell's Director, Matt Townend, to discuss investment opportunities and current trends in the run up to Cavell Invest 2024.द्वारा Cavell Group

1
Building Your Dream Team: Surrounding Yourself with Successful Minds (Jacob Turner) 30:11

9M ago30:11

30:11

Unlock the secrets to success by curating the right team, staying focused on your vision, and continuously enhancing your skills. Join us on this exciting new episode of the Dugout CEO with our guest, the founder of Moment Private Wealth, Jacob Turner! TOPICS FROM THIS EPISODE: Compounding in Life and Skill Building: Jacob emphasizes the significan…

1
What you Missed at Enterprise Connect 2024 - Cavell's Summary 15:22

9M ago15:22

15:22

Join Cavell's analyst team as they dissect the latest news and trends from the annual Enterprise Connect event in Florida, this event features all of the largest companies in the CX and Communications space. It really sets the agenda for the year, so let us tell you what that agenda is going to be!द्वारा Cavell Group

1
Mastering the Ordinary: Building Powerful Habits for Success (Darrin Gray) 39:13

9M ago39:13

39:13

Explore the art of making deliberate choices, cultivating positive habits, and focusing on personal growth over external achievements with our guest, Darrin Gray. Join us on this exciting new episode of the Dugout CEO! TOPICS FROM THIS EPISODE: Faith and Leadership: Darrin emphasizes the importance of serving an "audience of one" and finding victor…

1
The Grit Factor: Unleashing Perseverance in Life and Sports (Britt Lee) 31:49

9M ago31:49

31:49

In today’s episode, we explore the vital elements of success with Britt Lee, the CEO and co-founder of Pure Athlete. During this podcast, we talk about what it means to have grit, how to understand the "why" of those you lead, and how to align goals to foster effective coaching and leadership. Join us on this exciting new episode of the Dugout CEO!…

1
Belly to Belly Leadership: Building Trust Through Relationships (Tim Saunders) 35:57

10M ago35:57

35:57

Discover the essential elements of effective leadership, relationship building, and maintaining the fun factor in both sports and life. Today’s interview is with Tim Saunders, former executive director of The National High School Baseball Coaches Association. Join us on this exciting new episode of the Dugout CEO! TOPICS FROM THIS EPISODE: Building…

1
Preparing for Cavell Summit Europe 2024 16:28

10M ago16:28

16:28

Join Finbarr and Patrick as they begin their preparations for the Cavell Summit Europe 2024. Come and hear the main talking points that will be discussed at the event and what topics will be leading the communications industry in 2024.द्वारा Cavell Group

1
Breaking Free from the World's Expectations: Embracing Your Own Pace and Potential (Bob Shenefelt) 38:37

10M ago38:37

38:37

With keynote speaker, author, and co-founder of iMatter Bob Shenefelt, we explore the transformative concept of "Slow Down to Speed Up," emphasizing the importance of mindful and intentional living in a fast-paced world. Join us on this exciting new episode of the Dugout CEO! TOPICS FROM THIS EPISODE: The Power of Self-Reflection: The importance of…

1
The Essential Lessons for Leaders: From Tough Conversations to OKGs (Chuck Box) 32:01

10M ago32:01

32:01

Delve into the invaluable lessons essential for leadership development, as highlighted by a top division one leader, Director of player and program development of Texas A&M Baseball Chuck Box. Join us on this exciting new episode of the Dugout CEO! TOPICS FROM THIS EPISODE: Building Connections and Relationships: Chuck emphasizes the importance of …

1
Building Self-Led Teams: The Art of Letting Go (Mark Hochgesang) 34:39

11M ago34:39

34:39

With Oregon Sports Angels Investor and Heavy Hitter Sports Podcast host Mark Hochgesang, we explored the art of hiring great people, fostering a self-led team, and the importance of making an impact beyond financial success. Join us on this exciting new episode of the Dugout CEO! TOPICS FROM THIS EPISODE: Nike's Success Factors: success factors beh…

1
How is Agent Experience Shaping the Future of the Contact Centre? 23:46

11M ago23:46

23:46

Come and join Finbarr and Patrick as they discuss their latest Contact Centre Decision maker research. Hear how our data indicates AI and Automation growth in the contact centre and what that means for the future of agents in contact centre environments.द्वारा Cavell Group

1
A Framework for Making the Impossible Possible (Hammond Moore) 25:44

11M ago25:44

25:44

Discover the essentials of personal and professional growth. Hammond Moore, President of TOCA Soccer, talks about crafting a compelling life vision, establishing accountability with SMART plans, and embracing feedback for transformative development. Challenge perspectives and encourage a proactive approach to life's journey. Join us on this excitin…

1
One Day at a Time: Navigating Change with Short-Term Goals (Matt Deggs) 32:47

11M ago32:47

32:47

Matt Deggs, baseball coach for the UL Ragin Cajuns, shares his experiences on finding one's purpose (why) and building a supportive community for success. He highlights the significance of family, team, and mentors in overcoming challenges and achieving goals. Listeners can learn about the importance of perseverance, hard work, and a positive minds…

1
The 10-Year Framework: Crafting Your Vision for Change (Rocky Collis) 34:07

11M ago34:07

34:07

In this engaging episode, the CEO of Mustard, Rocky Collis, discusses the power of simplifying complexity, building a company, the importance of routines, and the 10-year framework. He also talks about how having a compelling mission is crucial: consistently communicating your goals and vision to others and fostering a culture of dedication and com…

1
Legacy vs. Vanity: Uncovering Your True Motives (Caleb Kimmel) 31:05

12M ago31:05

31:05

On today’s episode of The Dugout CEO, we are joined by Caleb Kimmel, the CEO and Founder of World Baseball Academy. This conversation shares valuable insights on becoming an MVP leader in any field, from understanding your purpose to developing others. Also shared are essential insights on discovering your purpose, building impactful relationships,…

1
Overcoming Service Provider Challenges in Microsoft Teams 31:20

12M ago31:20

31:20

One of the biggest challenges facing communications service providers is the shift in commercial models. Traditional revenue and margin streams are being squeezed and service providers increasingly need to augment these areas with new products. Value added services (VAS) across customer experience solutions, analytics, and hardware are being explor…

1
Coaching to Victory: Lessons from a World Series Coach (Rich Benjamin) 34:08

12M ago34:08

34:08

In this episode, we are joined by Athletic Director Rich Benjamin and delve into the essential components of achieving success through the lens of leadership, recruitment, and continuous learning. Join us here on the Dugout CEO! TOPICS FROM THIS EPISODE: Coaching Philosophy and Approach: Rich's coaching philosophy emphasizes simplicity, player deve…

1
Driving Revenue from Teams Calling 23:55

12M ago23:55

23:55

Join Finbarr and Mark Herbert from DSNTY to discuss how service providers can drive revenue from Microsoft Teams Calling solutions as well as some useful advice and pitfalls they might face on this journey.द्वारा Cavell Group

1
Nurturing Student Leadership (Mike Shaheen) 36:32

12M ago36:32

36:32

On today’s episode of The Dugout CEO, we are joined by Mike Shaheen, Director of Student Leadership at Whitefield Academy, Former Director of Ministry at Fellowship of Christian Athletes, and current Head Baseball Coach at Whitefield. In this episode, we delve into a powerful framework that equips, empowers, engages, and advises students, ultimatel…

1
Don’t Quit: You Might Be One Moment Away from Making Your Dream Become Reality (CJ Beatty) 42:19

1y ago42:19

42:19

In this episode, the baseball and softball Motivator CJ Beatty shares valuable insights on carving a niche, finding your hedgehog concept, and applying parenting principles to leadership. TOPICS FROM THIS EPISODE: Mental Toughness in Sports and Life: CJ emphasizes the significance of mental toughness, sharing personal experiences and explaining its…

1
And That's a Wrap on 2023 24:21

1y ago24:21

24:21

Join Finbarr and Patrick as they sit down to review 2023, in the run up to Christmas. What were the big trends? What did the year hold for UC and CCaaS? You might have lived through it but maybe you need a reminder!द्वारा Cavell Group

1
Purpose First: Todd's Guide to Finding Clarity in Life (Todd Gongwer) 45:01

1y ago45:01

45:01

In this thought-provoking episode, Todd Blyleven, advisor to Division 1 World Series Winning Coaches, explores the dynamic tension between competitiveness and valuing human beings in the realms of coaching and leadership. TOPICS FROM THIS EPISODE: Misguided Passions and Priorities: The conversation delves into misguided passions and priorities, exp…

1
There is more than just telephony in Microsoft Teams! 23:25

1y ago23:25

23:25

In this weeks episode, Patrick and Rick Garcia from G12 Communications discuss the range of services that can be enabled in Microsoft Teams beyond just telephony. They explore messaging, customer experience provision, and legacy system integration all of which are critical to enabling effective collaboration.…

1
Discussing the Rise of Omnichannel Customer Experience with DSTNY 22:03

1y ago22:03

22:03

Join Finbarr and Johan Dalström from DSTNY as they discuss the changing customer experience landscape and the need for service providers to tackle the growing complexity of solutions without passing that burden on to their customers.

1
Productivity Beyond Efficiency: Focusing on the Right Things (Gray Mackenzie) 33:36

1y ago33:36

33:36

In this episode with Zenpilot Founder Gray Mackenzie, we explore three critical aspects of personal and professional success: compartmentalization, productivity, and the significance of building and maintaining meaningful relationships. Join us in this enlightening conversation as we explore how compartmentalization can help you achieve your long-t…

1
Building a Winning Business: The Journey from MLB Player to Franchise Owner (Brandon Beachy) 38:47

1y ago38:47

38:47

In this insightful episode with Brandon Beachy, we explore valuable lessons from the world of leadership, resilience, and entrepreneurship. Join us on this exciting new episode of the Dugout CEO! TOPICS FROM THIS EPISODE: Transition from Baseball to Business: This topic explores Brandon's transition from a career in Major League Baseball to the wor…

1
The Next Generation of Communication Beyond Voice 16:27

1y ago16:27

16:27

In this week's podcast, we're joined by Saif Ahmed, CEO of SCB Global about the next generation of communications beyond voice and telephony.द्वारा Cavell Group

1
Beyond the Diamond: Unveiling the Journey in "The Rookie" (Jim Morris) 42:39

1y ago42:39

42:39

The Rookie Jim Morris shares valuable lessons on leadership, hiring the right people, and the importance of having a supportive team. Join us on this exciting new episode of the Dugout CEO! TOPICS FROM THIS EPISODE: Jim Morris's Baseball Journey: The transcripts discuss Jim Morris's unique and inspiring journey in baseball, from his initial dreams …

1
Nuwave Sheds Light on Cross Platform Enablement 25:24

1y ago25:24

25:24

In this episode, Finbarr is joined by Mark Bunnell, COO of Nuwave to chat about the Nuwave solution and the demand for collaboration enablement.द्वारा Cavell Group

1
Discovering Your Leadership Voice: Knowing Strengths and Kryptonite are Key to Helping You Achieve Your Full Potential (Jeremie Kubicek) 38:50

1y ago38:50

38:50

In this episode with the Co-Founder of GiANT, Jeremie Kubicek, we explore the concept of leadership through the lens of the "5 Voices" framework. Our guest, Jeremie, shares invaluable insights on understanding your leadership style, owning your role in problem-solving, and building high-functioning teams. Join us on this exciting new episode of the…

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