Emergency Intercom is a comedy podcast by Enya Umanzor and Drew Phillips. There is no emergency, but there is an intense need for attention, so maybe listen up… You don’t want to know what happens if you don’t. (we will be violent)
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Discover the latest insights from Intercom Co-founder and Chief Strategy Officer Des Traynor, Chief Product Officer Paul Adams, and other Intercom product leaders as they share their latest thoughts on building software in an AI-first world.
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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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Halgassák a podcasteket
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How do you build something people actually want and will use time and time again? Sharing lessons we've learned in the six-plus years building Intercom, in this series you'll learn how to evaluate your current product, how to decide which features to build in a haystack of those you shouldn't, best practices for getting those features used, and much more.
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In this series Intercom takes you inside the marketing lessons we've learned the hard, expensive and messy way. We include the insights that helped us grow from zero customers to more than 20,000, but we’ve been careful to be honest and have worked hard to avoid the usual truisms. Instead, we’ve focused on actionable advice we think will benefit any early stage startup – from crafting early messaging, to managing a product launch, to keeping product and marketing aligned.
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Every message a business sends is an attempt to get the recipient to either feel something, know something, do something or say something. At its core messaging is all about increasing engagement, and Intercom on Customer Engagement is a buzzword-free guide to creating and sending the right message, to the right people, at the right time.
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Canal de podcasts para cobertura e divulgação do 42º Congresso Brasileiro de Ciências da Comunicação acontecerá na Universidade Federal do Pará, em Belém-PA, de 2 a 7 de setembro de 2019, e terá como tema "Fluxos comunicacionais e crise da democracia". http://intercom2019.com.br/
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Programa de rádio semanal bilíngue português-alemão transmitido nos fins de semana por uma rede de emissoras no RS, SC e PR, sempre aberto a novas adesões, rumo ao Bicentenário da Imigração Alemã (1824 - 25 de julho - 2024).
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Last episode for a while… sorry
1:06:32
1:06:32
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1:06:32
Enya is going back to being a closeted misandrist and drew comes out as having a crush Also this isn’t the last episode for a while I just wanted to see if anyone reads the description Learn more about your ad choices. Visit megaphone.fm/adchoicesद्वारा Enya Umanzor & Drew Phillips
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Intercom on Product: How we became an AI-first company
46:14
46:14
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46:14
How is AI changing the way we build product, the rituals we rely on to ship consistently innovative software, and our fundamental strategy as a customer service platform? In the latest episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and our Chief Product Officer Paul Adams discuss all the far-reaching ways we a…
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Off Script: Brian Eno and Stephen Fry take on AI
19:48
19:48
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19:48
Welcome to a very special, limited-time only episode of Off Script, where two of the world's most compelling cultural voices – musical pioneer, visual artist, and activist Brian Eno and award-winning actor, author, and comedian Stephen Fry – come together to unpack the profound transformation AI is bringing to our world. Fry and Eno joined us at Pi…
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Drew thinks his parents are attractive that's weird. does anyone even read the description of the episodes. does anyone even care about me ? Learn more about your ad choices. Visit megaphone.fm/adchoicesद्वारा Enya Umanzor & Drew Phillips
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she's not coming to my house
1:11:39
1:11:39
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1:11:39
This is enyas last year to live and she’s going out with a bang Find and instantly book a top-rated doctor today at https://Zocdoc.com/INTERCOM. Upgrade your selling today and sign up for your $1-per-month trial period at https://shopify.com/intercom. Learn more about your ad choices. Visit megaphone.fm/adchoices…
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we were in grindr wrapped, drew farts directly into the mic this episode Free your mouth today and save 20% sitewide, plus a FREE travel case and countertop stand at https://getquip.com/INTERCOM. Get a 60-day free trial at https://www.shipstation.com/INTERCOM. Thanks to ShipStation for sponsoring the show! Upgrade your selling today and sign up for…
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Off Script: Brian Eno and Stephen Fry take on AI
19:35
19:35
बाद में चलाएं
बाद में चलाएं
सूचियाँ
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19:35
Welcome to a very special, limited-time only episode of Off Script, where two of the world's most compelling cultural voices – musical pioneer, visual artist, and activist Brian Eno and award-winning actor, author, and comedian Stephen Fry – come together to unpack the profound transformation AI is bringing to our world. Fry and Eno joined us at Pi…
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enya saw wicked and it changed her brain chemistry, drew feels like he needs to explain himself after posting a thirst trap Upgrade your selling today and sign up for your $1-per-month trial period at https://shopify.com/intercom. Learn more about your ad choices. Visit megaphone.fm/adchoicesद्वारा Enya Umanzor & Drew Phillips
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Mastering SaaS metrics with Equals CEO Bobby Pinero
37:26
37:26
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37:26
Bobby Pinero, the co-founder and CEO of Equals, sits down with Mark Iafrate, Principal of Integrated Marketing at Intercom, to discuss the challenges of navigating product-market fit, the importance of understanding key metrics in the SaaS industry, common mistakes founders make in evaluating metrics, and the significance of storytelling in present…
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We lost everything… while yall were being thankful we were fighting for our lives. I hope you’re happy. We sure aren’t. Also drew got a haircut. Get a 60-day free trial at https://shipstation.com/intercom. Thanks to ShipStation for sponsoring the show! Find and instantly book a top-rated doctor today at https://Zocdoc.com/INTERCOM. Upgrade your sel…
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Building the perfect fit: AI integration lessons from ScreenCloud
24:03
24:03
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24:03
In this episode of The Ticket, Harry Spence, Director of Customer Support at ScreenCloud, joins us to discuss the critical aspects of selecting and implementing AI agents. In conversation with Intercom's Senior Director of Human Support, Bobby Stapleton, he explores ScreenCloud's customer support strategy, the importance of technology integration, …
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Putting people first: Nick Clark on how to design AI support for the customer
34:16
34:16
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34:16
In this episode of The Ticket, Nick Clark from the Boston Consulting Group joins us to discuss the transformative impact of AI on customer service. He talks with Intercom VP of Customer Service Declan Ivory about how generative AI is reshaping customer interactions, the emergence of new roles within customer service teams, and the importance of pro…
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We throw a party for Drew’s 26 day old poop!!! We also discuss how we exist on a lunar plane that doesn’t necessarily connect with typical mortal levels. Love at first sight? Alright… sit tight!!! Zocdoc Find and instantly book a top-rated doctor today at https://zocdoc.com/INTERCOM. ShipStation Get a 60-day free trial at https://www.shipstation.co…
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Beyond the AI hype: Understanding technological transformation with Benedict Evans
25:43
25:43
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25:43
Is the AI hype justified, or is there more to the story? Hear renowned industry analyst Benedict Evans as he cuts through the noise and reveals what AI really means for industries like customer service. Watch this episode here: https://events.intercom.com/on-demand/69b135d5-09ad-4023-a52e-b8a4ea0ee939/?referrer_page=de35aee1-a86c-48bb-8967-f5620d76…
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The kind of ass where you just see butthole and don’t see cheeks Upgrade your selling today and sign up for your $1-per-month trial period at https://shopify.com/intercom. Learn more about your ad choices. Visit megaphone.fm/adchoicesद्वारा Enya Umanzor & Drew Phillips
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Lessons from Amazon: How to practice "Big Bet Leadership"
27:43
27:43
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27:43
John Rossman, an early Amazon executive who played a key role in launching the Amazon marketplace business in 2002, joins Bobby Stapleton, Our Senior Director of Human Support, to discuss the concept of "Big Bet Leadership". This involves emphasizing the importance of making bold, high-stakes decisions in business. They also explore how customer se…
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Drew knows what its like to be a woman now because someone talked about his body, if you dont make more edits of enya she will blow herself up and put it on the patreon Shopify Upgrade your selling today and sign up for your $1-per-month trial period at https://shopify.com/intercom Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Off Script: Imagining the next era of customer service
20:08
20:08
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20:08
Intercom CEO Eoghan McCabe breaks down how AI is about to disrupt customer service on a scale we’ve never seen before. From bots talking to bots to AI surpassing human expertise—this is just the beginning. The race to build and ship the future is on. Watch this episode on YouTube: https://youtu.be/WIBibfv3SKk Follow the people: https://www.linkedin…
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Off Script: Imagining the next era of customer service
21:20
21:20
बाद में चलाएं
बाद में चलाएं
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21:20
Intercom CEO Eoghan McCabe breaks down how AI is about to disrupt customer service on a scale we’ve never seen before. From bots talking to bots to AI surpassing human expertise, things are just getting started. The race to build and ship the future is on. Watch this episode on YouTube: https://youtu.be/WIBibfv3SKk Follow the people: https://www.li…
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Halloween spooktacular special
1:36:31
1:36:31
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बाद में चलाएं
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1:36:31
our scariest episode yet ShipStation Get a 60-day free trial at https://www.shipstation.com/INTERCOM. Thanks to ShipStation for sponsoring the show! ZocDoc Find and instantly book a top-rated doctor today at https://zocdoc.com/intercom Learn more about your ad choices. Visit megaphone.fm/adchoicesद्वारा Enya Umanzor & Drew Phillips
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This is Getting Real with Des Traynor
25:40
25:40
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25:40
The open questions raised by the rise of generative AI are now gradually getting answers. Intercom’s Co-founder and Chief Strategy Officer Des Traynor walks us through how AI went from just about possible to seemingly inevitable over the course of two years. People speculate that AI will be as big as the internet or cloud or mobile, but as Des puts…
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https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy The big thing is not coming this time and it has ruined drews life. If you drink diet coke you are a bad person SeatGeek Use code INTERCOM10 for 10% off your SeatGeek order*. https://seatgeek.onelink.me/RrnK/INTER…
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Pioneer: Highlights from Intercom's first ever AI customer service summit
29:10
29:10
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Last week, we hosted Pioneer, our first ever AI customer service summit where we brought together industry leaders and experts to explore how AI is revolutionizing customer service. In this episode, we bring you highlights from the event, including insights from Intercom Co-founder and CEO Eoghan McCabe, Co-founder and Chief Strategy Officer Des Tr…
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https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy we went to big sur and it was so beautiful it momentarily distracted us from the relentless marching of time and we are going to start hitting each other Shopify Upgrade your business today and get a $1-per-month …
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Fin 2: The Next Generation of AI-First Customer Service
43:24
43:24
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43:24
Meet the world's most advanced AI agent for customer service: Fin 2. This latest generation of Fin AI Agent combines our highest resolution rates with powerful new capabilities to deliver human-quality service to your customers. Learn all about it here: https://www.intercom.com/support-for-customers/ai-agent Watch this episode along with other Pion…
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https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Enya addresses her beef with starting a family and Drew dresses his beef with chocolateers Quince Go to https://Quince.com/intercom for free shipping on your order and 365-day returns. Shopify Upgrade your selling…
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How strong company culture leads to high customer satisfaction
28:13
28:13
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28:13
Robert Richman, author of The Culture Blueprint, chats with Bobby Stapleton, Intercom's Senior Director, Human Support, about the importance of aligning company culture with customer service. They discuss how a strong culture can help navigate change and maintain high levels of customer satisfaction as well as exploring the role of AI in customer s…
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https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Lady gaga is a fan of us and asked to take a picture with us Find and instantly book a top-rated doctor today at https://Zocdoc.com/INTERCOM Use code INTERCOM10 for 10% off your SeatGeek order*. https://seatgeek.o…
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The Nordstrom Way: Embracing change in customer service
28:46
28:46
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28:46
Robert Spector, author of The Century-Old Startup, joins Intercom's VP of Customer Support Declan Ivory to discuss the principles that have made US luxury department store chain Nordstrom a leader in customer service for more than 100 years. They explore how Nordstrom maintains a startup mentality, the importance of flexibility and transformation, …
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https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy We talk about the VMAs and a new tick dropped that makes you allergic to meat Shopify Upgrade your selling today and get your $1-per-month trial period at https://shopify.com/intercom. Dipsea Spice up your life an…
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A day in the life of a conversation designer
30:35
30:35
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This week on The Ticket, we're joined by Fred Walton, a conversation designer at Intercom, to discuss the role of conversation designers in crafting engaging dialogue flows for chatbots and automated support channels. Fred shares tips for designing conversations that make AI agents and chatbots more helpful and natural, and discusses the balance be…
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https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Drew was too delicate and small to defend enya at the vape shop. MeUndies Try the DreamSeam line and get 20% off your first order, plus free shipping, at https://MeUndies.com/intercom. ZocDoc Find and instantly bo…
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Built For You: Fin AI Agent is now available over email
12:50
12:50
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This week Intercom’s Senior Director of Product Marketing Kyle Rocco and Senior Product Marketing Manager OIivIa Singarella share some exciting news about new AI features in our customer service platform. Watch our latest Built For You Episode here: https://youtu.be/B7pjcm4u8mM 😁 Follow the people: https://www.linkedin.com/in/olivia-witte-singarell…
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Leadership's Role in Creating a Customer-Centric Culture
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In this episode of The Ticket podcast, Ruth O'Brien, Senior Director, Automated and Proactive Support at Intercom sits down for a conversation with Blake Morgan, a customer experience futurist and author of 'The Eight Laws of Customer-Focused Leadership'. Blake discusses the importance of customer experience and the role of leaders in creating a cu…
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https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Enya has beef with galaxy gas, drew relapsed and ky gets bodied over 100 times this episode SeatGeek Use code INTERCOM10 for 10% off your SeatGeek order*. https://seatgeek.onelink.me/RrnK/INTERCOM10. *$25 max disc…
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https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Enya cancels Monistat and Ky and drew try the period simulator Spice up your life and get 30 days of full access for free when you go to: https://dipseastories.com/INTERCOM Learn more about your ad choices. Visit …
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Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC
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56:38
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56:38
In this episode of Intercom on Product, we talk with Enzo Avigo, co-founder and CEO of June, a next-generation analytics platform dedicated to B2B SaaS. He shares his key learnings from his entrepreneurial journey so far, including the importance of product-market fit (PMF), the real value of getting into Y Combinator, and the growing significance …
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https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Drew’s church app got hacked and it destroyed drews life, Enya talks about a cool bathroom experience she had and Ky finally got his big break ZocDoc Find and instantly book a top-rated doctor today. Go to https:/…
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A day in the life of a support knowledge manager
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21:17
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21:17
In this episode of The Ticket podcast, Fred Walton, Conversation Designer at Intercom sits down to chat with Beth-Ann Sher, Senior Knowledge Manager at Intercom, about the role of a knowledge manager in an AI-driven customer service landscape. Beth shares her journey from being a product marketing manager to becoming a knowledge manager and discuss…
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Drew doesn’t think he is sexy anymore but he is and we have proof, cars are funny to enya and we should laugh about it even. Use code INTERCOM10 for 10% off your SeatGeek order*. https://seatgeek.onelink.me/RrnK/INTERCOM10 $25 max discount Grow your business no matter what stage you’re in. Sign up for a $1-per-month trial period at https://shopify.…
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Defining and evaluating a remarkable customer experience
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21:00
In this episode of The Ticket podcast, we explore the research conducted by Intercom on providing a remarkable customer experience with Senior Product Researcher Lynsey Duncan. Joining Lynsey are Bobby Stapleton, Senior Director, Human Support and Declan Ivory, VP, Customer Support to discuss the key findings including the importance of problem own…
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Drew wants a kid, enya would rather die. Yup were back in the kitchen its almost like we were here two months ago Get every cut for your butt from MeUndies and get 20% off your first order, plus free shipping, at https://MeUndies.com/intercom. Support your gut this summer with Seed’s DS-01® Daily Synbiotic. Go to https://Seed.com/INTERCOM and use c…
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Off Script: Better, faster, cheaper
20:34
20:34
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Intercom president Archana Agrawal discusses how AI is transforming customer service by challenging the traditional trade-offs between quality, speed, and cost. Tracing the evolution from personal, local interactions to global call centers and digital channels, she explains how AI can handle simpler queries swiftly, freeing human agents for complex…
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Drews town is getting destroyed by bitcoin, Enya got drunk alone and Trisha noticed Ky Dipsea Get an extended 30-day free trial when you go to https://Dipseastories.com/INTERCOM. Shopify Grow your business no matter what stage you’re in. Sign up for a $1-per-month trial period at https://shopify.com/intercom. https://www.patreon.com/emergencyinterc…
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Dovetail's Serena Chan on why customer research is a crucial part of your support strategy
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Providing great customer experiences requires deep knowledge about your customers. In this episode of The Ticket, Serena Chan, Research Advocate of Customer Experience at Dovetail, discusses how to conduct the right type of research and apply it to your CX. She talks about leveraging data effectively, balancing intuition with customer knowledge, an…
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Description: Merch available tomorrow at emergencyinter.com at 12pm pst Drew slept without clothing on and 5 men saw him, Enya beats the ozempic allegations and mourns the fact that they have to go back to the kitchen Seed Support your gut this summer with Seed’s DS-01® Daily Synbiotic. Go to https://Seed.com/INTERCOM and use code 25INTERCOM to get…
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Strategies for getting executive buy-in to adopt AI-first CS
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21:04
Intercom's Senior Director of Human Support Bobby Stapleton and VP of Customer Support Declan Ivory discuss the different strategies for getting buy-in from your execs when adopting AI-first customer service. We also hear the experiences of Constantina Samara, Head of Support at Synthesia, and Pat Barlow, Support Lead at Dovetail. Watch this episod…
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How to lead your customer service team into the AI future
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Intercom's Senior Director of Human Support Bobby Stapleton and VP of Customer Support Declan Ivory explore strategies for getting AI buy-in from CS teams. We also hear the experiences of Ben Peak, Director of Technical Support at Robin; Elli Neeld, Product Education Content Creator at HoneyBook; and Carl Olsen, General Manager of Operations at Sha…
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Wow.. 3 years of emergency intercom. It’s crazy to think how far we’ve come. Now Drew gets invited to Michael Rubin’s white party and Enya doesn’t believe in bisexual people. Everything is different now. Time is going by. We are losing our minds. Support your gut this summer with Seed’s DS-01® Daily Synbiotic. Go to https://seed.com/intercom and us…
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Emmet Connolly, our long time VP of Product Design at Intercom, talks about how the recent advent of modern AI has us revisiting everything from how we design and build interfaces to how we think about the roadmaps of our products. This is us very much sharing what we’re learning at scale as we pivot in the hopes it will be valuable to you too as y…
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