Cybersecurity is complex. Its user experience doesn’t have to be. Heidi Trost interviews information security experts about how we can make it easier for people—and their organizations—to stay secure.
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At VML, it is our unique ability to integrate our BX, CX and Commerce practices - creating connected brands to drive growth - ultimately combining real customer benefits with a deep brand bond, consistently pushing to exceed customer expectations and deliver unique and generous experiences. On Human Centered, we explore how brands – both large and small – are creating meaningful customer experiences, and discuss how professionals like you can tap into industry best practices to create value ...
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This is HCD: The Podcast for Human-Centered Design Enthusiasts Welcome to This is HCD, the premier podcast for human-centered design, with over 1 million downloads and hosted by Gerry Scullion. Our mission is to empower designers, changemakers, and innovators to craft a more inclusive and thoughtful future. Each episode brings you engaging conversations with leading voices across service design, UX, interaction design, product management, and more. Together, we explore the nuances of what it ...
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This is HCD: The Podcast for Human-Centered Design Enthusiasts Welcome to This is HCD, the premier podcast for human-centered design, with over 1 million downloads and hosted by Gerry Scullion. Our mission is to empower designers, changemakers, and innovators to craft a more inclusive and thoughtful future. Each episode brings you engaging conversations with leading voices across service design, UX, interaction design, product management, and more. Together, we explore the nuances of what it ...
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For teams who want to have an impact at work because they want to change the world at their level.
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In this course we will explore the challenges presented when designing AI-powered services. In particular, we will take a look at Machine Learning (such as deep learning and generative adversarial networks), and how that can be used in human-centered design of digital services. This course is created for User Experience (UX) professionals, Service Designers, and Product Managers as a way to help take a human-centered approach to AI in their work. The course is also useful for developers and ...
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We are at a moment of tremendous change – a change in the way we live, work and relate to one another. We are living in the fourth industrial revolution. The demand for human-centered innovation goes hand in hand with the extraordinary technological advances taking place/available today. With this new chapter in human development, are you or your business ready to step into an inclusive, human-centered future? Welcome to Human-Centered Innovation with Lisa Marceau and Kristine Merz, a podcas ...
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Heart Centered Human Design - Emotional Intelligence and Conscious Business
Vanessa Naja, Human Design Specialist, Teacher, Coach for Business/Relationships
The show for Heart Centered Entrepreneurs and Professionals that want Meaningful Success AND Life/Work balance so they can wake up everyday feeling Empowered, Inspired and Supported by work and life. Vanessa Naja, Human Design specialist and coach, shares practical understanding of the Human Design System & how you can apply it in all areas of life. Embody your unique Human Design and understand the wisdom of your emotions to live an authentic life and create a successful business that you l ...
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In this Podcast, we will explore and revolutionize human behavior by coming from our hearts and souls. We will use empathy and unconditional love to redefine the science of human behavior (ABA or Applied Behavior Analysis). We will revolutionize the field of behavior science and science itself by using humanistic principles that undermine the very fabric of scientific determinism and shed light on the real human experience that underlies all behavior. We will use empathy to put ourselves in ...
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Designing for Trust in Public Health with Victor Udoewa
58:52
58:52
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बाद में चलाएं
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58:52
In this conversation, Victor Udoewa shares his journey as a service designer at the CDC, discussing the importance of human-centered design in public health, the challenges of data interoperability, and the need to build trust within communities. He emphasizes the significance of equity in health initiatives and reflects on the historical context t…
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Designing Resilience in Humanitarian Aid with Jocelyn Wyatt
54:01
54:01
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बाद में चलाएं
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54:01
In this episode, Gerry Scullion speaks with Jocelyn Wyatt, CEO of Alight and former CEO of IDEO.org, about designing resilience in humanitarian aid. They explore Jocelyn’s journey, insights into navigating complex political landscapes, and how co-creation and innovation are transforming the humanitarian sector. From tackling climate displacement to…
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S2E30 - the 4 / 1 Human Design Profile in Business
18:07
18:07
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18:07
Get your free Customized Human Design Purpose Guide AND Get your most important questions answered for free based on your Human Design Chart with a custom, personalized voice note from me. Try Bite Sized Human Design for free. The 4/1 Human Design profile is the most rare of the profiles as the only Fixed Fate Profile. People with this profile are …
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The Extended Peak: Reimagining Holiday Season CX
37:22
37:22
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37:22
On this episode of Human Centered, host Nick Brunker, Group Director of Experience Strategy at VML, dives into the evolving landscape of holiday shopping just as Black Friday approaches. Joined by Michelle Baumann, VML's Chief Strategy Officer, they explore how brands are navigating what promises to be the most channel-diverse and technologically a…
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Tech & Law: The Power of Understanding Both With Justine Phillips
45:24
45:24
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45:24
“Technical people need to better understand the laws and regulations and lawyers need to better understand the technology and processes in place. When that happens, when those worlds come together, that’s where you can meaningfully make things happen.” -Justine Phillips, Partner at Baker McKenzie In this episode, we talk about: Essential questions …
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Designing Resilience in Humanitarian Aid with Jocelyn Wyatt
52:31
52:31
बाद में चलाएं
बाद में चलाएं
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52:31
In this episode, Gerry Scullion speaks with Jocelyn Wyatt, CEO of Alight and former CEO of IDEO.org, about designing resilience in humanitarian aid. They explore Jocelyn’s journey, insights into navigating complex political landscapes, and how co-creation and innovation are transforming the humanitarian sector. From tackling climate displacement to…
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Designing Workplaces & Companies with Alicia Grimes
42:12
42:12
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बाद में चलाएं
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42:12
Gerry Scullion speaks with Alicia Grimes, co-founder of The Future Kind, a UK-based culture consultancy that focuses on designing “company operating systems” to align strategy and culture. The discussion explores how organizations can create better experiences for their people, fostering collaboration, alignment, and innovation to ultimately delive…
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S2E29 - The Basics of Human Design Profiles
16:23
16:23
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16:23
Get your free Customized Human Design Purpose Guide In this episode, we revisit the foundations of Human Design Profiles, exploring where they come from and what they reveal about your purpose and relationships. This is a re-release of Season 1 Episode 29. Whether you're new to Human Design or deepening your understanding, this episode offers clari…
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Designing Workplaces & Companies with Alicia Grimes
40:42
40:42
बाद में चलाएं
बाद में चलाएं
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40:42
Gerry Scullion speaks with Alicia Grimes, co-founder of The Future Kind, a UK-based culture consultancy that focuses on designing “company operating systems” to align strategy and culture. The discussion explores how organizations can create better experiences for their people, fostering collaboration, alignment, and innovation to ultimately delive…
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S2E28 - The 4/6 Profile: Influencer Role Models in Human Design
19:50
19:50
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बाद में चलाएं
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19:50
People with the 4/6 Human Design profile are here to be influential through what they’ve learned and integrated in their unique life process. They’re wise Role Models especially in their later years. In this episode, I cover the 4 6 Opportunist/Role Model Human Design Profile in business. I'll go over each of the lines individually, and then tie to…
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S2E27 3/6 Profile in Business - Becoming a Role Model through Trial and Error
16:45
16:45
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बाद में चलाएं
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The 3 / 6 Profile in Human Design is here to become a Role Model to others through lived experience. They go through an intense trial and error process in their early life, then integrate and embody what they’ve learned through their experiences and eventually become a role model to others. They have a unique tri phase life process that’s different…
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S2E26 3/5 Profile in Business - Failing Your Way to the Top
19:34
19:34
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बाद में चलाएं
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19:34
The 3 / 5 Human Design Profile provides practical yet unconventional solutions through what has been learned through the trial and error process. People with this profile are able to make a big impact if they allow themselves to learn from their mistakes and then universalize what they’ve learned. In this episode, I cover the 3 / 5 Martyr/Heretic P…
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From Music to Medicine: Avril Copeland's Journey of Passion and Innovation
44:30
44:30
बाद में चलाएं
बाद में चलाएं
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44:30
In this insightful episode, Avril Copeland discusses her unique career path, moving from Dublin to Nashville and transitioning from the music industry to the fields of physiotherapy and health technology. She shares her experiences as an entrepreneur, founding TickerFit with Co-Founder Greg Balmer, and HACA Health, and highlights the importance of …
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Complexity Undermines Security With Bill Bonney, Gary Hayslip, and Matt Stamper
47:11
47:11
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बाद में चलाएं
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47:11
What do CISOs have to say about the security tools their teams use?: “When we introduce a level of complexity in the system, it undermines security. Every moment wasted trying to use a tool effectively benefits the adversary.” - Matt Stamper In this episode, we talk to cybsecurity leaders Bill Bonney, Gary Hayslip, and Matt Stamper about: The ever-…
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From Music to Medicine: Avril Copeland's Journey of Passion and Innovation
43:00
43:00
बाद में चलाएं
बाद में चलाएं
सूचियाँ
पसंद
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43:00
In this insightful episode, Avril Copeland discusses her unique career path, moving from Dublin to Nashville and transitioning from the music industry to the fields of physiotherapy and health technology. She shares her experiences as an entrepreneur, founding TickerFit with Co-Founder Greg Balmer, and HACA Health, and highlights the importance of …
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S2E25: The 2 / 5 Profile in Business - Natural Talent, Projection and Leadership
18:01
18:01
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बाद में चलाएं
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18:01
The 2 / 5 Human Design Profile fulfills its purpose through using its natural talent to solve problems in unconventional ways. People with this profile have a hard time recognizing their own gifts and talents. They’re usually recognized by others and then called out to provide solutions. There is a lot of leadership in this energy and there can be …
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Turning Conflict into Opportunity: Emma Lynch
52:55
52:55
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बाद में चलाएं
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52:55
In this episode, Emma Lynch shares her journey from academia to the pharmaceutical industry, highlighting the importance of effective communication and personal growth. She discusses the challenges women often face in professional settings, particularly around self-promotion and handling conflict. Emma emphasises the value of understanding internal…
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Security Tools Don’t Get a Free Pass When It Comes to Human-Centered Design with Jaron Mink
43:30
43:30
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43:30
In this episode, we talk about: Security tools don’t get a free pass when it comes to involving end users as part of the design process. People studying and building ML-based security tools make a lot of assumptions. Instead of wasting time on assumptions, why not learn from security practitioners directly? Businesses (and academia) are investing a…
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S2E24 The 2 / 4 Human Design Profile in Business - Influence through Natural Talent
16:47
16:47
बाद में चलाएं
बाद में चलाएं
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16:47
People with the 2/4 Hermit/Opportunist profile can be incredibly influential over their networks through sharing their natural gifts and talents. They can struggle with seeing themselves and usually don’t even know they have a special gift because it comes so naturally to them. When aligned, someone in their network will call this gift out of them …
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Turning Conflict into Opportunity: Emma Lynch
51:25
51:25
बाद में चलाएं
बाद में चलाएं
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51:25
In this episode, Emma Lynch shares her journey from academia to the pharmaceutical industry, highlighting the importance of effective communication and personal growth. She discusses the challenges women often face in professional settings, particularly around self-promotion and handling conflict. Emma emphasises the value of understanding internal…
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Empathy-Driven Service Design: Building Collaboration and Leading Change with Kate Tarling
1:06:06
1:06:06
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1:06:06
Welcome to another episode of This is HCD. In this episode, Kate Tarling discusses her experiences in service design, focusing on the importance of user research, empathy, and fostering collaboration within organisations. She explores the evolution of service design in the UK, particularly in government services, and offers practical advice for dri…
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Are jobs requiring high levels of human interaction worth preserving in the age of automation? Can we design machines to achieve something profound – the mutual recognition that occurs when human beings truly "see" each other? CASBS faculty fellow Mitchell Stevens explores these questions with Allison Pugh, author of the 2024 book The Last Human Jo…
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Empathy-Driven Service Design: Building Collaboration and Leading Change with Kate Tarling
1:04:36
1:04:36
बाद में चलाएं
बाद में चलाएं
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1:04:36
Welcome to another episode of This is HCD. In this episode, Kate Tarling discusses her experiences in service design, focusing on the importance of user research, empathy, and fostering collaboration within organisations. She explores the evolution of service design in the UK, particularly in government services, and offers practical advice for dri…
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S2E23: The 1/4 Profile in Business - Research, Relationships and Influence
13:20
13:20
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बाद में चलाएं
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13:20
In this episode I cover the 1 / 4 Human Design Profile that’s all about combining a love for learning with the power of relationships. People with this profile can be incredibly influential over their networks through mastering and sharing what they’ve researched. You may have this profile yourself or you may recognize it in someone you know. Under…
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S2E22 The 1/3 Profile in Business - Insecurity, Curiosity &, Learning from Mistakes
16:22
16:22
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16:22
In this episode, I dive into the unique characteristics and challenges of the 1/3 Human Design profile, using the real-life story of my friend Ashley, who founded her handmade sustainable bikini business, Cotakinis, with little prior knowledge. Through Ashley's journey, you'll see how the 1/3 profile learns by blending research and hands-on experim…
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Leverage UX Research to Improve the Security User Experience with Serge Egelman
31:32
31:32
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31:32
In this episode, we talk about: The role misaligned incentives play in security behaviors. How Serge and his team approach security-focused UX research. Looking upstream at the security decisions made by software engineers and, in turn, the situations they are often placed in due to resource constraints and competing priorities at their organizatio…
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S2E21 - Desire, Expectation & Emotions - The Collective Emotional Wave in Human Design
16:01
16:01
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The Collective Emotional Wave, also known as the Abstract Wave is all about desire, new experiences, and the emotional highs and lows that come with them. Whether things go as planned or not, the wave eventually crashes, leaving us to process our feelings and reflect on the experience. We all have access to this energy but will experience it differ…
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S2E20 - Creativity, Melancholy & Passion - The Individual Emotional Wave
25:59
25:59
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25:59
The Individual Emotional Wave in Human Design is incredibly creative and fluctuates between deep periods of melancholy and elation. This is where passion, romance, music and individual emotional expression resides in the chart. We all have access to this energy but will experience it differently depending on how we are designed. In this episode, I …
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Help Security Analysts Tell the Story Behind the Threats with Shante Perrin
28:58
28:58
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28:58
Shante Perrin, a cybersecurity leader, and her team use cybersecurity software to not only to detect and respond to cybersecurity threats but also, as Shante describes, to help paint a picture for their customers: “We like to build a timeline of events to build that picture, create that story so we can deliver it to the customer and explain why we …
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Charles Street on Digital Transformation, Adventure, and Empowering Communities
34:30
34:30
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34:30
In this episode, I reconnect with Charles to reflect on our past experiences working together and the lessons we've learned from challenging situations. It’s fascinating to hear how Charles has evolved, now leading digital transformation at a bank in Australia. He shares his inspiring journey, launching a project called Inkwazi, which combines adve…
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Charles Street on Digital Transformation, Adventure, and Empowering Communities
33:00
33:00
बाद में चलाएं
बाद में चलाएं
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33:00
In this episode, I reconnect with Charles to reflect on our past experiences working together and the lessons we've learned from challenging situations. It’s fascinating to hear how Charles has evolved, now leading digital transformation at a bank in Australia. He shares his inspiring journey, launching a project called Inkwazi, which combines adve…
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S2E19 - Managing Emotional Explosions of the Tribal Wave in Business and Relationships
23:34
23:34
बाद में चलाएं
बाद में चलाएं
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23:34
The Human Design tribal emotional wave creates powerful emotional energy based on relationships, agreements and sensitivity. It has intense crashes that when not managed properly can have devastating consequences. In this episode, I cover the Tribal Emotional wave, how the emotional explosions that are inherent in this wave can impact your personal…
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Putting Human-Centered Security Into Practice with Julie Haney
50:50
50:50
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50:50
In this episode, we talk about: The need for human-centered security—in order for security measures to be effective, they must center around people, making usability as crucial as technology. We explore the gap between research and practice, highlighting the need to bring cybersecurity research into real-world application. Human-centered security r…
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Embracing the Flux Mindset: Navigating Change with April Rinne
52:35
52:35
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52:35
Welcome to This is HCD. In this enlightening episode, we sit down with futurist and advisor April Rinne to unpack the transformative concept of the "flux mindset." April shares compelling insights into how embracing this mindset equips us to thrive amid constant change and uncertainty. Our conversation delves deep into the significance of authentic…
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So Much Data, So Little Time—Designing for Security Workflows with Tom Harrison
31:07
31:07
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31:07
Security analysts respond to security detections and alerts. As part of this, they have to sift through a mountain of data and they have to do it fast. Not in hours, not in days. In minutes. Tom Harrison, security operations manager at Secureworks, explains it perfectly, “We have a time crunch and it’s exacerbated by the other big issue security an…
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Embracing the Flux Mindset: Navigating Change with April Rinne
51:05
51:05
बाद में चलाएं
बाद में चलाएं
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51:05
Welcome to This is HCD. In this enlightening episode, we sit down with futurist and advisor April Rinne to unpack the transformative concept of the "flux mindset." April shares compelling insights into how embracing this mindset equips us to thrive amid constant change and uncertainty. Our conversation delves deep into the significance of authentic…
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S2E18 - Intimacy. Connection & Creativity in Relationships and Business - Human Design Emotional Wave Channel 59 - 6
18:30
18:30
बाद में चलाएं
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18:30
There are a lot of ways that we can connect with other people to create healthy bonds that nurture our tribes in both personal and professional relationships. Emotional energy plays a huge role in this. How we interact emotionally can make or break powerful bonds that can ensure our survival, creativity, and ability to produce efficiently, effectiv…
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S2E17: Using Your Solar Plexus to Enhance Relationships and Business Decisions - Emotional Waves of the Solar Plexus
18:41
18:41
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18:41
Emotional waves are something that we all have to deal with, regardless of how we’re designed. If you have a defined emotional solar plexus, you'll be experiencing one or more of these waves on a consistent basis. If your solar plexus is undefined, you'll be taking in these waves from your environment, from other people you're in relationship with,…
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Threat Modeling Parts of the User Journey That Cost Your Business Money With Adam Shostack
47:01
47:01
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47:01
“Even though usability and security tradeoffs will always be with us, we can get much smarter. Some of the techniques are really simple. For one, write everything down a user needs to do in order to use your app securely. Yeah, keep writing.” In this episode, we talk about: What is threat modeling and why should product teams and UX designers care …
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S2E16 How to Overcome Role Fears for Business Success (Human Design Profile Fears)
17:59
17:59
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Your Human Design Profile tells you so much about how you fulfill your purpose, what you're here to share and how you're here to share it. It is a huge part of who you are. The profile lines each have some specific fears associated with them, and those fears can hold you back in your business. In today's episode, I cover some of the fears that are …
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Neil Theise: Resilience, Recovery, and the Interconnectedness of Reality
1:19:18
1:19:18
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1:19:18
Welcome to another episode of This is HCD. We welcome back Neil Theise, a guest we know and love to have on the show. In this episode, Neil shares his personal journey of overcoming significant health challenges. He reflects on his recovery process, expressing gratitude for being pain-free and mobile again. The conversation explores the mind-body c…
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The New Dawn of Customer Experience: Evolving Strategies, Accountability, and Collaboration in Modern CX
30:46
30:46
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30:46
In this episode of Human Centered, host Nick Brunker and Ben Geheb, VML's global chief experience strategy officer, discuss the evolving landscape of customer experience. They explore why CX index scores are at their lowest point, the challenges of measuring CX ROI, and the shift away from CX being owned by a single department. The conversation del…
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Neil Theise: Resilience, Recovery, and the Interconnectedness of Reality
1:17:48
1:17:48
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पसंद
1:17:48
Welcome to another episode of This is HCD. We welcome back Neil Theise, a guest we know and love to have on the show. In this episode, Neil shares his personal journey of overcoming significant health challenges. He reflects on his recovery process, expressing gratitude for being pain-free and mobile again. The conversation explores the mind-body c…
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S2E15 - How Fears Hiding in your Human Design Circuitry can Sabotage your Business (And how to Overcome them)
18:26
18:26
बाद में चलाएं
बाद में चलाएं
सूचियाँ
पसंद
पसंद
18:26
Our fears and anxieties are mapped out in multiple places in our human design chart. One of those places is our predominant circuitry. We have three different kinds of circuitry in our chart that govern how our energy flows and impact some specific areas of our lives. Many of us are more weighted in one area of this chart. Understanding how your ci…
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No Room for Hype When Integrating AI Into Cybersecurity Products with John Robertson and Siddharth Hirwani
35:58
35:58
बाद में चलाएं
बाद में चलाएं
सूचियाँ
पसंद
पसंद
35:58
“UX design can enhance the overall performance, adoption, and impact in cybersecurity tools that leverage AI, making the tools more accessible to a broader range of users, including those who don’t have deep technical or security knowledge.” In this episode, Siddharth Hirwani and John Robertson talk about: Pressures and challenges security analysts…
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S2E14 - Emotional Nervousness in Business (Solar Plexus Center Fears)
20:41
20:41
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बाद में चलाएं
सूचियाँ
पसंद
पसंद
20:41
Emotional energy can come up in business in a number of different ways. How we manage that energy can make all the difference in the success of our business. Our emotional fears and nervousness are mapped out in our Human Design chart, specifically in the Emotional Solar plexus center which governs our emotional and spiritual awareness. How and whe…
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1
Organized Civic Benevolence and Nationhood
51:37
51:37
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बाद में चलाएं
सूचियाँ
पसंद
पसंद
51:37
Santi Furnari (CASBS fellow, 2023-24) engages renowned political sociologist & 2015-16 fellow Elisabeth Clemens on the role of private civic volunteer organizations in co-constructing national identity and state capacity as well as serving as tools of governance, solidarity, and inclusion for much of American history. In what form does civic benevo…
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1
What Do You Know About Alert Fatigue? An Interview with John Robertson
19:31
19:31
बाद में चलाएं
बाद में चलाएं
सूचियाँ
पसंद
पसंद
19:31
“People try to talk about the technical user experience at too high of a level. You talk about alert fatigue and you kind of understand what alert fatigue is just by the name. Yeah, there’s a lot of alerts. But watching it in action is different.” In this episode, Heidi interviews John about what he’s learned about designing for security analysts. …
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Balancing Sustainability and Business in Service Design with Sidney Debaque
42:50
42:50
बाद में चलाएं
बाद में चलाएं
सूचियाँ
पसंद
पसंद
42:50
Welcome to This is HCD. In this episode, we chat with Sidney Debaque, a service designer and strategist, about integrating sustainability into design. Sidney discusses his journey into using design for good, balancing value-aligned work with financial needs, and the challenges of embedding sustainability in organisations. We emphasise using design …
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S2E13 - Mental Anxiety in Business (Ajna Center Fears)
19:09
19:09
बाद में चलाएं
बाद में चलाएं
सूचियाँ
पसंद
पसंद
19:09
Anxiety is all too common in our lives and businesses. It can keep us from taking the right action at the right time. We may end up doing nothing at all or taking premature action that doesn’t get us anywhere or worse, creates chaos. Our mental anxieties are mapped out in our Human Design chart, specifically in the Ajna center where we conceptualiz…
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