Executive CXO conversations on leadership, enterprise AI, and the digital economy with the world's top business innovators. Hosted by well-known Industry Analyst Michael Krigsman. Newsletter: www.cxotalk.com/subscribe YouTube: www.youtube.com/@CXOTalk LinkedIn: linkedin.com/company/cxotalk Twitter: twitter.com/cxotalk
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Hear interviews and discussions about all areas of digital transformation with industry leaders.
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CX Decoded is our semi-monthly podcast designed to deliver insight from leaders in the customer experience and marketing industries. Each episode is designed to help you better understand the customer experience and the value it can add to your customers’ lives.
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Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
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CXOCIETY (read "society") is the platform for senior business, technology, finance and operations executives to discuss, share and discover the latest in technology, process and people innovation."CXOInsights" by CXOCIETY is the repository of shared insights and experiences by the best, brightest and most experienced professionals globally. Subscribe to "CXOInsights" by CXOCIETY to keep abreast in the latest in all things innovation.
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This podcast dives in the black history behind black coffee. From bougie pour over techniques to Pan African hip hop liberation strategies, we’re aiming to make cxffee black again. Come brew up with us. Support this podcast: https://podcasters.spotify.com/pod/show/cxffeeblack/support
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Experience Better: The CX Podcast delivers customer success stories, interviews, research, and more. Tune in every other month as we uncover the secrets behind great customer experience. Visit kubra.com/podcast for more information.
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Tune into the CX Innovators podcast to hear how top brands are using cutting-edge technology to take the customer experience to incredible new heights. We’ll talk to the executives who are spearheading the CX charge for their brands and the tech companies they rely on to make the magic happen.
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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
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This is THE podcast for you as a Customer Experience Leader. To learn where to spice up your CX leadership. Listen to CX colleague’s, thoughtleaders and of course your host Nienke Bloem. She has educated and spoken with CX Leaders all around the globe, is a Recognized Training provider with the CXPA and knows how to make CX work! Honest, fun and always with a practical twist to help you become an even better CX leader.
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All you need to know about zero trust and digital transformation, from change management best practices to network and cybersecurity modernization and everything in between. Expect fresh stories, new insights, and the latest developments from pioneers on the leading edge of technology.
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The Soulful CXO show is hosted by Dr. Rebecca Wynn, a renowned CISO and cybersecurity expert. The podcast focuses on the intersection of technology, business, and humanity, exploring how these three areas impact each other. Dr. Wynn interviews guests, including business leaders, entrepreneurs, and experts in various fields, to share insights and experiences on cybersecurity, risk management, and leadership. The podcast aims to provide a fresh perspective on how technology can be leveraged to ...
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My intent is to Educate, Celebrate and Elevate the Consumer Relations function in CPG (Consumer Product Goods) companies, especially for Brand Specialist and Analysts roles and responsibilities... !
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CX-Talks® ist der erfolgreichste deutschsprachige Edutainment Podcast, der sich speziell mit dem Top Thema Customer Experience Management beschäftigt. Es geht um Insights - von und über Kunden, Technologie und CX Trends. Dazu Berichte von CX Managern aus der Praxis. Alle 14 Tage teilen Experten aus der DACH CX-Community ihr Wissen mit Peter Pirner. Ein Customer Experience Podcast, der Spaß macht und breit informiert. Gemacht für alle CX Interessierten: CX Manager, Mitarbeiter im Marketing, C ...
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If you’re exhausted by traditional approaches to CX, impatient with the stunning lack of progress in the field, and done re-hashing the “best practices” that don’t change anything, you’ve found your podcast. Here’s what we know: Companies gain competitive advantage through exceptional customer experience, and customer insights are the best decision-making tool there is. But traditional CX approaches have run their course and it’s time for the next revolution in CX. Tune in every two weeks as ...
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Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.
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All Things Considered CX, is a lively discussion about the challenges and opportunities facing organizations as they strive to improve their overall customer and employee experiences. Whether you are a well-seasoned executive or a new convert to the world of CX, our show addresses how to break through all the noise and focus on what matters in achieving better customer satisfaction, loyalty, and retention. In listening to our show you can expect discussions on timely topics, with guests acro ...
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Tech leaders, your balancing act between innovation and sustainability just got a guide with the Green Software Foundation’s latest podcast series, CXO Bytes hosted by Sanjay Podder, Chairperson of the Green Software Foundation. In each episode, we will be joined by industry leaders to explore strategies to green software and how to effectively reduce software’s environmental impacts while fulfilling a drive for innovation and enterprise growth.
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Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today! CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is const ...
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Twice-weekly conversations with top executives and thought leaders at the intersection of business, technology, and innovation. Each episode of Technovation explores the technology trends that are transforming business, and the leaders driving digital change inside their organizations. Produced by Metis Strategy and hosted by firm President Peter High, Technovation is the premier podcast for IT and technology professionals with the largest collection of interviews with elite CIOs, CTOs, and ...
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The podcast for customer experience (CX), employee experience (EX) and marketing Professionals who want to build trust for better loyalty and retention. Hosted by Chris Johnston & Alex Genov. Made with ♥ by Adoreboard https://adoreboard.com/podcasts.
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Alfonso Jones book talk Cover art photo provided by ian dooley on Unsplash: https://unsplash.com/@sadswim
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The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.
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Weekly ecommerce strategy, CX & technology podcast hosted by two experienced digital consultants, James Gurd and Paul Rogers. Featuring interviews with industry thought leaders and practical advice on improving end-to-end customer experience and understanding how to make better technology decisions. Sponsored by Centra & Grebban. Previously know as Re:platform. We provide the answers to help you get the most from your ecommerce strategy and tech stack. Our episodes will help you understand t ...
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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing te ...
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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About G ...
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Willkommen bei CX TUNING HACKS – Der praxisnahe Podcast für revolutionäre Customer Experience mit Peggy Amelung Kundenbegeisterung 5.0: Der Gamechanger-Podcast für echte Kundenerlebnisse In einer Zeit, in der Unternehmen sich danach sehnen, zur Love Brand zu werden, bringe ich – Peggy Amelung, Gründerin von Amelung & Partners und CX-Expertin mit über 20 Jahren internationaler Erfahrung – frischen Wind in die Welt der Customer Experience. Bei CX TUNING HACKS dreht sich alles darum, wie du nic ...
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Les podcasts de www.cxradio.net Webradio Gamers
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"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide. Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, a ...
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👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are the ...
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Welcome to Always On CX:EX, the podcast designed specifically for Contact Center and IT leaders like you. We know that your role is pivotal in ensuring seamless support for both your contact center reps and your valued customers, all while managing the intricate web of technology that keeps everything running smoothly. In each episode, we dive deep into strategies and insights aimed at helping you continuously elevate your customer experience, enhance your agent experience, and maintain the ...
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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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CX lessons from CX leaders, from around the world
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Formerly SportsCXN... now The CXN. More of the sports and entertainment content you love... transformed..
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Hear interviews and discussions about all areas of digital transformation with industry leaders.
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Tecnologie per l’esperienza
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Examining the relationship between the customer and your company.
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We talk about the future of customer experience management and how it can impact your business. You will learn valuable tips and strategies to help you improve your CXM efforts.
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Journey to Success: CX Conversations - Your Guide to Customer Experience and Success Whether you're just starting your career or a seasoned professional aiming to stay ahead of industry trends, Journey to Success: CX Conversations is your essential resource for everything related to Customer Experience (CX) and Customer Success (CS). Designed for individuals at every stage of their professional journey, our podcast provides a wealth of information and guidance to help you navigate the comple ...
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What would a world illuminated with magical experiences look like, rather feel like? Well, having envisioned it, I curated this customer experience podcast CX...Oh! to help people serve better and concoct experiences that are memorably superlative in nature. Join me, Supriya Sharma, your fond host in making it a reality! Each episode contains didactic information to inspire you to capitalise on the experience ecosystem and sprinkle stardust in your profession, personal life, and community.
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CY9's CXO Chat is a podcast where top C-level executives from around the world share their inspiring success stories and leadership advice. Hosted by Jason Dumois, Chief Revenue Officer of CY9.
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Papo reto sobre Experiência do Cliente para quem quer resultado de verdade.
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CXW Mattress Wrestling. Changed to CXW|XCA Backyard Wrestling. Alyta Faces Chris Metal in a singles match
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Real stories from real CXOs as we follow them on their journey from the helm of their organizations.
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HeroCxo is the channel for wannabe CxO's. You'll you hear from executive leaders from all round the world and from all industries and backgrounds. We interview them candidly and honestly. We aim to engage, entertain, inform and inspire. Lets get you started on your journey to CxO.
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380: Journey Mapping Masterclass 2: Workshop Your Journey
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This is the second episode in a 4-part deep-dive on journey mapping with Forrester’s journey mapping expert, Joana de Quintanilha. In this installment, Joana digs into the journey map creation process, discussing the importance of planning journey mapping workshops and breaking down common challenges and best practices.…
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Beyond Traditional Methods: A Fresh Take on Education and CX
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Send us a text In this episode of CX in the Wild, we meet with operations and customer experience consultant Miguel Galaz in Lisbon, Portugal. Miguel, with a background spanning multiple countries and sectors, discusses his journey from a global childhood to developing innovative educational approaches and advising in customer experience. Miguel sh…
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Lessons in CX Leadership and Strategy with CX "Superwoman" Nat Onions of Customer.io | Episode 078
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Nat Onions, CX leader at Customer.io, dives into the importance of data and automation in driving effective customer support and engagement. She shares her experiences from building a customer success program, experimenting with AI tools, and leveraging SMS to scale interactions, while also discussing the significance of diversity and attention to …
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111 Curiously Quick...My Worker Bee's Thoughts on AI in the Contact Center
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Hello, My Curious Colleagues...! In this week’s “Curiously Quick” episode (#111) on the @My Curious Colleague podcast, I share my thoughts on AI in consumer relations and the contact center. My thoughts, albeit brief, are covered in three key areas. Listen to today’s episode for more details and in these past episodes noted here: 1. Helping the Age…
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The one where offboarding matters - Gary Marra CX #OpenToWork E190
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What's on your mind? Let CX Passport know... 🎤🎞️This month’s CX #OpenToWork seeker in “The one where offboarding matters” with Gary Marra in CX Passport Episode 190🎧 What’s in the episode?... CHAPTERS 0:00 Gary Marra's background in financial services 1:19 Importance of customer experience in Gary's career 3:12 High-profile client relationships and…
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#128 Wie KI Kundenfeedbacksysteme (VoC) verändert. Svenja Niemeyer & Martin Meyer-Gossner (Qualtrics) bei Peter PIrner
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Svenja Niemeyer & Martin Meyer-Gossner von Qualtrics im Gespräch mit Peter Pirner Es gibt mittlerweile unzählige Technologieplattformen, die Kundenfeeback erheben, analysieren und im Unternehmen bereitstellen. Nicht alle Anbieter sind in den DACH-Märkten spürbar unterwegs. Einige haben sich aber auch dank großer und kompetenter Vertriebsmannschafte…
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DEEP DIVE INTO DATA SCIENCE AND ARTIFICIAL INTELLIGENCE
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In this episode of the CX Goalkeeper Podcast, Gregorio Uglioni sits down with Mohan Mannava, a seasoned expert in AI, machine learning, and data science, to dive deep into how these technologies transform customer experience. Mohan shares practical examples from his experience at Upwork and SiriusXM, highlighting how AI can boost personalization, s…
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Vidya Ravichandran - UnifyCX - GlowTouch is now UnifyCX And The Tech Future For CX
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Vidya Ravichandran is the CEO of UnifyCX. She is based in Louisville, Kentucky, USA. In this conversation with Peter Ryan, Vidya talks about the evolution of GlowTouch Technologies into UnifyCX, how technology is changing the BPO industry, and how CX and BPO is evolving as technology solutions become more integral to customer interactions. As custo…
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Connected in Crisis: Adapting Communication Strategies for Today's Weather Challenges
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Extreme weather events are wreaking havoc on utilities and the communities they serve. In this insightful podcast, Lemuel Satamkar, Senior Product Marketing Manager at KUBRA shares strategies for effective crisis communication with host Shaun Jackson, Senior Vice President of Marketing at KUBRA. Learn how leading providers are leveraging advanced t…
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EP263: Common Issues with ERPs: How They Hamper Ecommerce Teams & What To Do About Them, With Luke Hodgson
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FOLLOW US: LinkedIn: https://www.linkedin.com/company/inside-commerce/ ABOUT THIS EPISODE: In this episode of the Inside Commerce podcast, Luke Hodgson from Commerce Thinking explains the common issues with ERPs and their integration with ecommerce platforms. The conversation explores the importance of understanding ERP systems for ecommerce leader…
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1 3 Terms, Acronyms, Roles Oh My! In this episode.... we dive into the complexities of customer-facing roles, unraveling the distinctions and overlaps between terms like "Customer Care," "Customer Success," and "Client Success." Our hosts discuss how these roles vary across organizations and industries, reflecting on their experiences and observati…
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Beyond the Buzz: Making AI Work for Your Business – With Amir Hartman
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Richard Owen and Amir Hartman explore the challenges companies face in adopting AI, particularly the high failure rates of AI projects. Owen compares the current AI landscape to previous technological waves, where early excitement led companies to invest in sandbox projects with little return. These projects are often ill-conceived or difficult to …
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The third wave of customer support - Interview with Natasha Ratanshi-Stein of Surfboard
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Today’s interview is with Natasha Ratanshi-Stein, CEO & Founder of Surfboard, an award-winning workforce management (WFM) software provider. Natasha joins me today to talk about the findings of their recently released 2024 customer service survey: The third wave of customer support, what might be stopping some customer service teams from not invest…
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#37 Why a call to action drives true change beyond words in CX
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Welcome back to another episode of CX Leadership Talks with your host, Nienke Bloem. In this episode, we dive into the art and science of crafting powerful calls to action within your CX leadership journey. As Nienke shares her recent experiences from a trip to the USA, she draws a parallel between the barrage of roadside election signs and the noi…
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#146 Effiziente Vorbereitung für deine umsatzstärkste Zeit des Jahres- Weihnachten! 🚀CX Christmas Serie, Teil 1
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In der ersten Episode unserer dreiteiligen CX Christmas Serie, Teil 1 beleuchtet Peggy Amelung die Bedeutung einer strategischen Weihnachtsplanung im Kundenmanagement. Entdecke, wie du deine Weihnachtsaktionen optimierst, um Kunden nachhaltig zu binden und das Geschäftsergebnis in der umsatzstärksten Zeit des Jahres zu maximieren. Perfekt für Unter…
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✈️ Southwest Airlines: Crafting First Class Customer Journeys with VP of CX & Analytics, Bill Tierney
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Bill Tierney is VP of Customer Experience & Analytics at Southwest Airlines and oversees the “end-to-end” physical and digital CX at Southwest. He’s been with the company for nearly 13 years in marketing roles and his work has contributed heavily to Southwest being ranked as one of the most customer-centric airlines in the world, gaining the highes…
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Smarter Customer Support, With AI the Ultimate Sidekick
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In this episode of CX Decoded, host Dom Nicastro, editor-in-chief of CMSWire, dives into the future of AI in customer service with insights from three leading experts in the field. This episode brings together discussions from two separate CMSWire TV "Beyond the Call" interviews, featuring Barry Cooper, president of NICE’s CX Division; Tom Laird, C…
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How can leaders win and optimize investment in CX? (feat. Jeannie Walters, Mark Raffan and Alain Méric)
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On this episode, we explore strategies for building a compelling business case for customer experience (CX) investment — and how to optimize the budget you’ve secured. According to Forrester’s Budget Planning Guide 2025: Customer Experience, while 99% of CX decision-makers list CX improvements as a top priority of senior executives, only 40% antici…
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Fleet Feet leaders talk aligning marketing with the in-store retail experience
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In the latest episode of the CX Innovators podcast, Victoria Patterson, field marketing manager for the East Coast at Fleet Feet, and Alex Tallman, director of retail experience and education at Fleet Feet, share insight with RetailCustomerExperience.com editor Judy Mottl on how the iconic hospitality and lodging brand is transforming the brand. Pa…
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Change is hard. And that’s not the first time we’ve said those words on this podcast. When it involves breaking through entrenched practices within a company, it can be especially difficult - but not impossible. With a little buy-in, some quick wins to demonstrate the possibilities, and some awareness to the importance of customer centricity, you c…
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2024 CX Landscape Report - Digital CxO - EP96
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In this podcast Amanda Razani speaks with Eric Williamson, CMO of CallMiner, about the findings of this year's CX Landscape Report, and how business leaders can best approach AI implementation.द्वारा Techstrong Group
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Leveraging AI to Improve Growth and Your Organization's Customer Experience (ft. Kevin Dean)
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“Terrified, mortified, petrified, stupefied” by AI? Then you’ve come to the right place to eliminate these fears and trepidations! Joining me on this episode of the All Things Considered CX podcast with Bob Azman is Kevin J. Dean, Founder & CEO of ManoByte a technology services company specializing in business process automation, CRM, and intellige…
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14. Practical AI Strategies for Microsoft Teams
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In this episode of Always on CX, host Josh Chronister welcomes Melanie Azagury from AudioCodes to discuss practical uses and strategies related to AI in customer experience and contact centers. They explore the adoption of AI, its applications in Microsoft Teams meetings, and its impact on customer interactions and agent experiences. The conversati…
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What is CX Automation? | CXOTalk #855
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In episode 855 of CXOTalk, we talk with Dan Bodner, Founder and CEO of Verint, to explore how artificial intelligence is transforming customer experience (CX) automation in contact centers. The conversation presents practical strategies for CX Automation: integrating AI to enhance customer satisfaction, reduce operational costs, and convert contact…
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