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Streamlining Claims and Boosting Customer Satisfaction with UPS Capital InsureShield
Manage episode 452260049 series 3585669
iDrive Logistics and Glenn Gooding द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री iDrive Logistics and Glenn Gooding या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
In this classic podcast replay, host Glenn Gooding sits down with Eduardo Lopez-Soriano, now Strategy Senior Director at UPS Capital, to discuss how shipping shapes customer experience and loyalty in e-commerce. Together, they explore the impact of pandemic-driven e-commerce growth, supply chain risks, and the consequences of negative shipping experiences for SMBs.
They also break down the difference between shipping insurance (like UPS Capital’s InsureShield) and carrier liability, highlighting how SMBs can improve customer satisfaction and stay competitive—especially during periods of inflation.
With over 20 years of supply chain expertise, Eduardo shares actionable strategies to help SMBs protect shipments and streamline shipping workflows. To learn more about InsureShield, visit: https://bit.ly/3CJkR6G.
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